Enhance Member/ Group Satisfaction
Onyx Customer Portal and Onyx Employee Portal enable your healthcare organization to meet specific service levels and support demands through traditional call centers and online interactions. Customer satisfaction increases when members receive prompt answers to their inquiries using the communication channel of their choice.

Improve Employee Effectiveness
Onyx Employee Portal provides a single point of data entry for your employees. Employees can view comprehensive information about members, brokers, and providers. Centralizing key information in a digital workspace increases productivity and streamlines sales/underwriting/enrollment processes. The result: greater accuracy, customer-facing consistency, and a lower cost of sales.

Improve Broker Effectiveness
Onyx Broker Portal allows healthcare organizations to track and measure broker effectiveness, provide better service to increase broker loyalty, and reduce administration costs. Use the portal to generate “soft” quotes for brokers online, process group enrollments faster, and dramatically reduce costly paper processes associated with quoting and enrollment.

Manage Your Provider Network
Onyx Provider Portal allows your healthcare organization to more effectively manage providers and to improve the quality of your provider network. With this portal, you can streamline the credentialing process, track provider arrangements, and quickly resolve provider issues - reducing administrative costs and enhancing provider satisfaction.

HIGHLIGHTS

Onyx Group Enrollment Manager Download our GEM brochure to see how Onyx can help decrease processing time, increase sales volume and improve broker & member satisfaction by streamlining the lead to enrollment process