Built specifically for local government, Onyx® Software, was the first to come to market with a CRM solution tailored to Local Government with a technology platform and built-in processes that supports today's objectives and tomorrow's changing environment. Aligning technology with day-to-day practices, Local Authorities are given the ability to drive transformations and forge robust relationships with their citizens, delivering a consistent and exceptional citizen experience.

Onyx OneServe has been designed to solve the Local Authorities' specific customer service challenges such as:

• Lower response times and effectiveness due to fewer systems and processes required to complete a single process
• Multiple, disparate and non-integrated systems which were designed as islands with their own data, infrastructure and security and identity procedures
• Silos of information make it impossible to get a complete view of the citizen and your relationship with them
• Inability to create effective joined-up and coordinated services because systems and processes are not coordinated or integrated

With comprehensive tools, features and functions, Onyx OneServe provides you with a complete, cost effective and user-friendly environment to meet the unique challenges of the UK Local Authority. OneServe is based on a model where the customer is the heart of the application. It presents all customer interactions, no matter which channel, in a single user-interface with a user-friendly design. Features include:

• Flexibility to manage multiple relationships and gain unprecedented insight into relationships between your agency, the citizens and partners.
• Powerful and flexible scripting capabilities which streamline a user's interaction with the citizen.
• Multi-department case and workload management with Service Requests enable local government users to track details related to a request.
• Industry leading process management capability which reduces development cost and implementation time and drives service delivery across departments.
• Pre-built integration adaptors enable inter-departmental and cross agency coordination by integrating back-office systems and a single database to manage information.
• Pre-build world class analytics that support operational and strategic decision making.

OneServe Capabilities

OneServe KM Capabilities

OneServe White Papers

OneServe Case Studies

OneServe Press Releases

Local Authority Awards