Bellevue, Wash. - Onyx Software Corporation (NASDAQ: ONXS) announced the winners of its second annual Onyx Customer Achievement Awards during the company's recent worldwide customer conference in New Orleans. Award recipients in five categories - Datastream, Dreyfus, Portland Trail Blazers, Fluke Networks and Singapore Cable Vision - were honored for their exceptional use of Onyx CRM solutions to achieve business goals and deliver real business value to customers.
"These companies have the vision that epitomizes the customer-centric philosophy and the focus to execute it successfully," said Onyx Software CEO Brent Frei. "We're proud to recognize customers who have achieved extraordinary results with their Onyx solutions and CRM initiatives, and to have played a part in our customers' success."
Datastream, Best Enterprise-Wide Usage
Datastream is a leading industrial asset management and online procurement company with a customer base that includes more than 60 percent of Fortune 500 companies. Using Onyx, Datastream was able to consolidate the individual databases used by order entry, technical support and field sales personnel located in 12 countries (selling in to 129 countries worldwide) into a single, concise view of the customer that is accessible across the enterprise. By aligning its entire organization around the customer and making customer information instantly available to all employees through its Onyx solution, Datastream has improved management visibility into the sales, process, enhanced customer loyalty, increased profitability, decreased selling and administrative costs and improved staff efficiency.
Dreyfus, Best Industry Solution
Dreyfus is one of the largest fund firms in the United States with more than $130 billion in assets under management in more than 180 portfolios. Honored by Onyx for developing best practices and customizing the Onyx solution to meet specific industry needs, Dreyfus uses the CRM system to track customer information, and trade data and sales performance from its more than 20,000 broker dealers and financial consultants. Onyx has enabled the company to eliminate paper-based call reporting, improve broker and client relations, and give executives an instant "big picture" view of vital information.
Portland Trail Blazers, Best Integration
The NBA franchise was recognized for its integration of Onyx with the TicketMaster ticketing transaction system, demonstrating the best use of Onyx to automate business processes for increased productivity and significant cost reduction. The integration enabled the Blazers to create a database of customer demographic information and provide more personalized service to its 16,000 season ticket holders. Using Onyx, the Blazers' marketing department can easily execute targeted one-to-one marketing campaigns, the sales department can quickly pinpoint up-selling opportunities and generate proposals, and the service department has streamlined the account management process.
Fluke Networks, Best Training Program
Fluke Networks Inc., is a leading provider of innovative Network Supervision SolutionsÔ for ensuring data communications and Internet uptime. To ensure rapid user adoption, Fluke Networks worked with Onyx Education to develop customized training documentation/user guides and implement an aggressive training program. All U.S.-based sales, marketing and service employees received training in conjunction with the initial launch of the CRM system. In addition, Fluke Networks used Onyx's "train-the-trainer" format to create an innovative, self-sustaining program for ongoing training of new hires and existing users.
Singapore Cable Vision, Best Improvement in Customer Success
Singapore Cable Vision (SCV), a media and infocomms company with an island-wide broadband network, provides two services via its network. SCV MaxTV, the company's cable TV service, currently has 266,000 subscribers, while SCV MaxOnline, its broadband Internet access service, has 55,000 subscribers. To provide quality customer support and meet the different needs of its subscribers, SCV selected Onyx Software to integrate critical customer information across all its departments through a single interface. As a result of its Onyx implementation, SCV has improved customer response time, streamlined its sales processes and experienced a higher level of customer satisfaction.
About Onyx Software
Onyx Software Corp. (NASDAQ: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and Sierra Health Services. Get more information at 888-ASK-ONYX, info@onyx.com.
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