Bellevue, Wash. -- Onyx Software (NASDAQ: ONXS) co-founder, President & CEO Brent Frei recently discussed the front office market, Onyx Software's competitive advantage, and the key differentiators in a nationally-broadcasted interview Wednesday on Radio Wall Street.
"The customer relationship management (CRM) market is expanding rapidly and we believe it will be big enough for three independent $1 billion companies. Onyx plans to be one of them. We are now the #3 independent CRM vendor by revenue behind Siebel and Clarify. However, in recent head to head competition, we won 31 of 41 deals," said Frei. "Most of the wins were against Siebel. Onyx's average deal size of $260,000 and more than 500 customers isn't far from Siebel's $450,000 and 620 customers," he added.
"Companies of all sizes are choosing Onyx because of our superior web technology, proven track record of rapid deployment, and industry leading customer satisfaction," said Frei. Onyx Software recently delivered Onyx Enterprise Portal, the first product of its kind that brings partners, customers, and front office employees together in one seamless web for complete e-business. "Onyx is a leader in delivering innovative Web technology and products that are first to market. We intend to stay ahead of the game," Frei said. "Companies need innovative Web technology but they also need enterprise systems that are reliable and rapidly deployable. This is where Onyx excels and is why our customer satisfaction is the highest in the industry." Onyx was recently awarded Arthur Andersen's Best Practices Award for Exceeding Customer Expectations.
"We believe the CRM software market will continue to grow rapidly as more and more companies realize they have to deploy a front office system to be competitive in the Internet economy. We are winning better than two-thirds of the time because once the customer looks at total cost, time-to-deployment, customer satisfaction ratings, and the underlying technology, Onyx becomes the obvious choice," he said.
Frei's interview on Radio Wall Street can be heard at http://www.radiowallstreet.com/companypage.cfm?companyid=1199
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-business software combines comprehensive CRM functionality, third party applications and Internet
content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Hummingbird, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699 or email info@onyx.com.
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