Agreement Merges Firepond's Intelligent Customer Service With Onyx's Award-Winning CRM Solution

BELLEVUE, Wash., and WALTHAM, Mass. - Onyx Software Corporation (NASDAQ: ONXS), a leading provider of enterprise-wide, customer-centric e-business solutions, today announced a strategic reseller agreement with Firepond (NASDAQ: FIRE), a leading provider of comprehensive selling and service solutions. In this agreement, Onyx will bundle and resell Firepond's multi-channel eServicePerformer products in conjunction with Onyx's thin-client customer relationship management (CRM) portal suite, Onyx Enterprise 2001.

Together with Onyx's XML-based Internet-Native Architecture, the eServicePerformer products will enable companies to provide the right answers - the first time and every time - to all forms of electronic sales and customer service inquiries. These new capabilities will help maximize employee productivity while increasing customer loyalty as customers receive personalized answers to their inquiries through the communication channel they prefer.

"Today's customers are looking for ways to differentiate their businesses through the service they provide," said Klaus Besier, chief executive officer and chairman of Firepond. "By reselling our eService solutions alongside its CRM portal, Onyx now enables its customers to provide a superior sales and service experience regardless of interaction channel."

Onyx chose Firepond due to its best-of-breed e-customer assistance software and proven ability to deliver rapid ROI. The agreement includes an aggressive go-to-market sales strategy that includes executive sponsorship, worldwide sales training, dedicated resources in sales and marketing and development, coordinated marketing activities, and a joint commitment to referenced customer success.

"Onyx delivers a leading CRM Internet-native platform providing large enterprises a secure, scalable, cost-effective and high-performance platform," said Brent Frei, CEO of Onyx. "Adding Firepond's eServicePerformer software reinforces our commitment to give our customers the tools needed to effectively manage their critical relationships in a highly personal, targeted way."

About Firepond
Headquartered in Waltham, Mass., Firepond (NASDAQ: FIRE) is a leading provider of comprehensive selling and customer service solutions that help companies more profitably acquire and retain customers. Firepond's product lines leverage patented intelligence engines and proven automation technology to drive new revenue streams, increase profitability, and manage customer interactions across all channels and throughout the sales and service cycle.

Firepond's SalesPerformerä suite of guided selling software products help companies improve their sales performance across all selling channels, with products for Web selling, field sales, channel sales, sales configuration, and sales administration. The eServicePerfomerä suite, delivers superior online service experiences at every eCustomer touchpoint, with Web, email and live assistance products.

Firepond's global customers include ABB, AT&T Wireless, Compaq, Continental Airlines, Empire Blue Cross Blue Shield, Hitachi Construction Machinery, Honda of Japan, KLA-Tencor, Nationwide, Sikorsky Aircraft Company, Swiss Air and Renault VI.

About Onyx Software
Onyx Software Corp. (NASDAQ: ONXS) is a global supplier of customer-centric e-business enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers and partners. Onyx products deliver the critical functionality needed to attract, acquire and retain partners and customers across all channels and touch points providing the flexibility, reliability and scalability needed to realize a high return on investment and forge a competitive advantage in today's marketplace. Onyx offers the comprehensive mix of technology, strategic services and implementation support to deliver enterprise business value through a branded, seamless customer experience. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland TrailBlazers, Prudential Investments and Sierra Health Services. Get more information at 888-275-6699, info@onyx.com or www.onyx.com.

As defined under Safe Harbor provisions of The Private Securities Litigation Reform Act of 1995, except for the historical information contained herein, some of the matters discussed in this release contain forward-looking statements regarding future events that are subject to risks and uncertainties. The following factors, among others, could cause actual results to differ materially from those described by such statements. These factors include, but are not limited to: difficulties integrating products and services with those of either company, fluctuations in worldwide information technology spending, quarterly fluctuations in operating results attributable to the timing and amount of orders for either company's products and services, each company's ability to attract and retain additional qualified sales, engineering and management personnel, their ability to successfully implement global expansion, each company's ability to keep pace with changing product requirements, factors affecting the demand for e-business sales and marketing solutions, and those factors contained in the section titled "Risk Factors" in each Company's periodic filings with the Securities and Exchange Commission.

Onyx is a registered trademark of Onyx Software Corporation. Firepond and Firepond product names are trademarks of Firepond, Inc. All other product or company names are the properties of their respective owners.

Contacts:

Shawn Yujuico VisiTech Public Relations Telephone: 817.267.9686 Fax: 810.885.5291

Maria Scurry Duffy & Shanley for Firepond 401.278.4441

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311