Haemonetics Selects Onyx Software to Drive Enhanced Service To Healthcare Market at Lower Cost
Leading Provider of Automated Blood Processing Technology Will Use Onyx To Increase Efficiency Throughout Sales Cycle; Company Projects Significant Costs Savings

BELLEVUE, Wash. - Onyx^® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced that Haemonetics Corp. (NYSE: HAE) has selected the Onyx customer relationship management (CRM) solution to help improve efficiency and enhance customer service. Haemonetics will use the technology to automate several sales processes, improving the customer experience and the efficiency of the sales process.

Haemonetics is a leading provider of automated blood processing technology. The company designs, manufactures and markets automated blood-processing systems worldwide. The company cited functionality and integration capabilities as key differentiators in choosing Onyx over other vendors.

Haemonetics will implement the Onyx Employee Portal (OEP) across its sales, marketing, service and support departments, initially rolling it out to approximately 100 users throughout the United States. Employees will use OEP to accomplish a wide range of tasks including tracking the sales process from lead inception to closure, increasing the visibility of the entire customer exchange, and automating the contract process to electronically manage document sharing throughout the company.

Follow-on phases include an expected European implementation, which would more than double the total number of users. This integration will enhance the exchange of information between key customer touch points throughout the entire organization.

"By automating some of our contact and opportunity management processes and implementing automated contract monitoring systems, Haemonetics hopes to significantly improve customer support," said Steven Swenson, executive vice president of World Wide Sales and Marketing for Haemonetics. "We are taking advantage of Onyx's CRM solution to streamline our sales processes and build stronger, long-term relationships with our customers."

Haemonetics markets and sells its products to hospitals, blood banks, commercial plasma collectors and national health organizations through its direct sales force in North America, Western Europe and parts of Asia. This sales force comprises sales representatives and clinical specialists in the United States, United Kingdom, Germany, France, Sweden, the Netherlands, Denmark, Italy, Australia, Canada, Japan, China, Taiwan and Switzerland. Sales representatives and clinical specialists interact with physicians, surgeons and nurses to promote and sell Haemonetics' products and services.

About Onyx Software
Onyx Software Corp. is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at 888-ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements, including statements about Haemonetics' current and potential future use of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the successful deployment and use of Onyx products, Haemonetics' future needs for Onyx products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Amy Fuller Waggener Edstrom Telephone: 425.638.7000

Bob Craig Onyx Software 617-314-6846

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311