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Nov 22, 00 Onyx Software Awarded Two Microsoft Industry Solution Awards
Unmatched Double Victory is Strong Testament to Leadership on Microsoft Platform and Strong Customer Focus
BELLEVUE, Wash. - Onyx Software Corp (Nasdaq: ONXS), a global provider of customer-centric e-business solutions, today announced it was the only Microsoft partner to win two awards in the annual Industry Solution Awards (ISA) competition for customer relationship management, sponsored by Microsoft. Onyx won the two highly coveted awards for 'Best CRM Portal Solution' and 'Best Customer Service Solution,' which were presented Tuesday, Nov. 14, 2000 at Comdex and were given for Onyx solutions implemented by ByeByeNow.com and Columbine JDS.
"Our unmatched performance in this intensely competitive forum is a strong testament to the strength of our leadership on the Microsoft platform and our undisputed success in delivering measurable return on investment (ROI) for our customers," said Brent Frei, president and CEO of Onyx Software. "Over the past six years, Onyx has maintained a powerful partnership with Microsoft that has enabled us to deliver the best Internet solution available on the Microsoft platform, set an unbeaten world record for scalability on that platform and leverage the standards set by Microsoft to achieve industry leading customer satisfaction."
"The business benefits enjoyed by Columbine JDS and ByeByeNow.com impressed me tremendously," said Matt Purdue, editor of destinationCRM.com and one of three judges who examined Onyx solutions. "Both of these companies have followed the formula for success that we focus on daily at our own business: establishing clearly identified goals, rallying around the customer experience and choosing an established vendor - Onyx Software - to work closely with them to build solutions with Microsoft's industry-standard technology."
The two winning awards highlight the success of Onyx customers ByeByeNow.com and Columbine JDS, two real-world examples of the direct return on investment more than 500 live Onyx customers are achieving through the use of Onyx software. The companies have deployed Onyx to strengthen both traditional and online customer relationships.
The Microsoft ISA competition, based on rigorous business and technical criteria, is the premier forum for software vendors to showcase excellence on the Microsoft platform. Real-life customer solutions are judged by industry experts and analysts, and require detailed analysis of customer solutions across a range of critical business metrics, including customer satisfaction and ROI, scalability, ease of deployment, integration with other applications and technical architecture.
Customer ROI Metrics
Columbine JDS (www.cjds.com), a provider of systems, software and consulting services to automate purchasing of electronic and digital media, was recognized as 'Best Customer Service Solution.' After deploying Onyx 2000, Columbine JDS, which previously had no central customer service or support operation, was able to combine multiple islands of data, allowing the company to build a world-class customer service organization. Projected ROI metrics include more than 100 percent revenue growth over four years, 20 percent bottom-line cost savings in improved operations, 17 percent improvement in efficiency and more than 50 percent increase in use of Web support year after year. The system was up and running in six months.
Onyx Software's award-winning product line provides companies with enterprise-wide capabilities for managing and analyzing their relationships with customers both online and offline. Onyx 2000 provides companies with robust Web technologies that enable them to unite customer data from traditional businesses processes such as field sales, direct marketing and call centers with Internet-based processes such as email campaigns and online service, making real-time collaborative data and processes available to employees, customers and partners.
About Onyx Software
ByeByeNow.com (www.byebyenow.com), a "click to bricks" provider of vacation travel, was recognized as 'Best Customer Relationship Portal Solution.' Using Onyx Employee Portal, ByeByeNow.com has been able to sell to and service prospects and customers across multiple channels, as well as provide a method for franchise partners and call center employees to share inquires and leads. Projected ROI metrics include a 20 percent increase in revenue, accounting for $19 million, 10 percent improvement in operating efficiency and a five percent improvement in infrastructure costs, a savings of $15.9 million. Onyx was up and running in 67 days (initial scope to implementation).
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Securities and Sierra Health Services. For more information, call 888-275-6699, email info@onyx.com.
| Contact: | Shawn Yujuico VisiTech Public Relations Telephone: 817.267.9686 Fax: 810.885.5291 |
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