BELLEVUE, Wash., and MILWAUKEE - Metavante Corporation has signed a multi-year contract with Onyx Software Corp. (Nasdaq: ONXS), which will expand its hosted customer relationship management (CRM) solution to the growing Metavante customer base of more than 3,500 financial institutions. The agreement creates a broader offering for Metavante customers in the area of customer relationship management, one of the industry's fastest-growing technology segments. In addition, the deal strengthens the Onyx leadership position in hosted CRM applications, and solidifies its status as a leading provider of CRM applications to the financial services sector.
The Metavante/Onyx CRM solution optimizes and streamlines customer interactions for financial service industry users, including executive management, commercial lenders, call center agents, branch banking personnel and other sales and service personnel. By leveraging more complete customer data and a more comprehensive view of a customer's relationships, sales and service personnel can react more quickly and accurately to a customer's specific needs and readily identify opportunities that can lead to additional sales. Additionally, by hosting the application and delivering this offering through an ASP outsourced model, Metavante enables its clients to focus their personnel and investment capital on other areas of their business.
"The Onyx solution combined with our current CRM competencies gives us the power to provide a much more robust CRM offering for our financial services customers," said Linda Fischer, vice president and general manager of Metavante Customer Relationship Management. "In a time of rapid change and complexity, there is clear need for financial service providers to attract new customers while increasing share of wallet and profitability with existing customers. By focusing on customer relationships, these institutions can create more loyalty and offset the effects of increased competition and low switching costs. Our ability to respond quickly to the changing needs of our customers and to continuously augment our offerings with best-of-breed technology gives us and our customers a significant competitive advantage."
Metavante will integrate the Onyx Internet architecture and e-business applications with its own suite of CRM financial services solutions. The offering will complement the existing Metavante sales and service automation solutions as well as integrate with its decision support and analytics solutions to form a comprehensive CRM suite.
"As one of the financial service industry's leading technology providers, we anticipate that Metavante will open the doors to a vast number of financial institutions," said Brent Frei, chief executive officer of Onyx. "Metavante's commitment to providing its customers with the latest and greatest tools is a testament to their vision and long-term attractiveness as a technology provider. CRM is a top priority for many banking executives and Metavante recognizes the opportunity to lead the financial services industry through this partnership with Onyx. Our XML-based Internet CRM platform is tailored to meet the demands of outsourcers and ASPs and we have vast experience in financial services. We view this alliance with Metavante as a proof to the business value we bring to financial services providers and their customers."
About Metavante Corporation
Metavante delivers a complete, integrated customer care solution that offers analytical and decision support capabilities, channel integration, sales and support automation, and financial professional services consulting. The company provides CRM products and services through an application service provider (ASP) environment to more than 650 financial service organizations, assisting them in obtaining a complete understanding of their business and customer relationships. Metavante offers the only financial services CRM system currently offered in an ASP environment.
With more than 3,500 clients, including the largest 20 banks in the United States, Metavante Corporation is a leading financial services enabler - providing virtually all of the technology that an organization needs to offer financial services. Metavante offers customer relationship management, electronic banking, electronic funds transfer and card solutions, electronic presentment and payment, financial technology services, private label banking, and wealth management solutions. Headquartered in Milwaukee, Wis., Metavante is wholly owned by the Marshall & Ilsley Corporation (NYSE: MI). For more information, see www.metavante.com.
About Onyx Software
Onyx Software Corp. (NASDAQ: ONXS), is a global supplier of customer-centric e-business enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers and partners. Onyx products deliver the critical functionality needed to attract, acquire and retain partners and customers across all channels and touch points providing the flexibility, reliability and scalability needed to realize a high return on investment and forge a competitive advantage in today's marketplace. Onyx offers the comprehensive mix of technology, strategic services and implementation support to deliver enterprise business value through a branded, seamless customer experience. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and Sierra Health Services. Get more information at 888-275-6699, info@onyx.com or www.onyx.com.
| Contacts: |
Joan Speich
Waggener Edstrom
Telephone: 503.443.7265
Fax: 503.443.7001
|
| |
|
| |
Chip Swearngan
Metavante Corporation
414.357.3688 |
