Bellevue, Wash.-Onyx Software Corp. (Nasdaq: ONXS), a global provider of enterprise-wide, customer-centric e-business solutions, today announced that ByeByeNOW.com, a technology and infrastructure company for franchise travel agencies, will be the featured customer solution at the DCI 2000 CRM Conference and Exposition in New York on August 30 and 31.
ByeByeNOW.com ties together consumers, travel franchises and employees worldwide, fusing online and offline business processes via its Web site, customer care center and network of traditional travel agencies. Using Onyx 2000 and technologies from CosmoCom, a company that enables multimedia customer care via the Web and standard telephone, ByeByeNOW.com delivers a rich experience for travel agents who profit from better accessibility to consumers through multiple channels - in person, over the phone, through live Internet-based chat and via online teleconferencing - and the ability to provide highly personalized service. End-users benefit from the convenience and reach of an Internet marketplace combined with the more personal human touch of a ByeByeNOW.com travel expert.
The demo, taking place throughout both days of exhibits at the Onyx Software booth, will feature a detailed look at the marketing, sales and support features available to ByeByeNOW.com's network of global travel agents. Information about the ByeByeNOW.com solution built using Onyx 2000 is also available at the newly remodeled Onyx Web site at www.onyx.com.
"ByeByeNOW.com is revolutionizing the travel services industry," said Brent Frei, Onyx Software president and CEO. "Their service is one of the most exciting and innovative uses yet of the Internet. By applying new technologies to a long established industry, ByeByeNOW.com has greatly enhanced the consumer experience and created tremendous value for travel agencies and end users alike. Onyx and CosmoCom are powering this convergence and there is no better stage to unveil it than at DCI in New York with the entire industry in attendance."
The New York DCI 2000 CRM Conference and Expo is a premier industry event. For more information on DCI 2000, go to www.dci.com/brochure/crmny.
About ByeByeNOW.com
Founded in 1999, ByeByeNOW.com is a leading "clicks to bricks" provider of vacation travel. Through its innovative use of multimedia and technology, the company is redefining how travel agents sell and consumers purchase vacations. ByeByeNOW.com delivers the ultimate in customer service and personalization through its Web site, network of franchised ByeByeNOW.com travel stores, and its 24-hour customer care call center (1-877-BYENOW7).
ByeByeNOW.com is an independent venture owned by its management partners, investors and employees. Visit ByeByeNow.com at http://www.byebyenow.com.
About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications. Customer-centric e-business software aggregates customer and partner information gathered both online and offline from within an enterprise, including sales, marketing, service and support, and makes total customer and partner information available enterprise-wide.
Onyx Software's award-winning products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, supporting large, medium and small companies including Agile Software, American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Hummingbird, NTL Group, Portland Trail Blazers, Prudential Securities, Sierra Health Services and Singapore Cable Vision. For more information, call 888-275-6699 or email info@onyx.com. Please visit http://www.onyx.com/annualreport to download the Onyx Software 1999 annual report and 10K.
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