Onyx Software Ships Next-Generation Onyx Customer Portal and Onyx Partner Portal
Roles-Based Portal Approach to CRM offers Fully Integrated, Multi-Dimensional View of Customer Interactions

BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS) worldwide leader in successful CRM, today announced the immediate general availability of Onyx Customer Portal (OCP) 4.0 and Onyx Partner Portal (OPP) 4.0 - two of the three integrated portal solutions offered by Onyx as part of Onyx Enterprise CRM. In conjunction with Onyx Employee Portal (OEP) 4.0, these new versions are completely Web services-based, built upon XML standards so they can be fully integrated with other front- and back-office systems, offering low total cost of ownership and fast return on investment.

The value to Onyx customers of using OCP and OPP in conjunction with OEP is a fully integrated view of all interaction with customers, regardless of where they originate: across multiple departments within the company, via partners who help bring the company's products to market, or with customers themselves.

Onyx Customer Portal 4.0
OCP 4.0 extends the CRM capabilities of OEP to the Web channel for direct customer interactions. OCP 4.0 creates a customer community that lends to marketing effectiveness, customer self-help and online service efficiency. Product functions include Web-based lead capture and profiling, online catalog, permission email marketing, literature fulfillment, online surveys, online service requests and product registration.

OCP 4.0 supports multiple security options, extending roles-based permissions and delivering Web-based administrative tools to modify security levels. In addition, OCP 4.0 easily integrates with leading third-party security solutions.

Onyx Partner Portal 4.0
OPP 4.0 delivers a Partner Relationship Management (PRM) solution for organizations that depend in whole or in part on indirect channels to deliver their products and services to the market. OPP provides new functionality for complete sales cycle management, including pre-sales and post-sales support to manage the full partner lifecycle. OPP 4.0 works in conjunction with OEP 4.0 to deliver a sophisticated security model for partner profile management, lead distribution and customer service and support to enable companies to recruit, manage and monitor all aspects of partner relationships.

Through a customizable Web interface, partners have access to critical customer information required to service and close mutual business. The Web portal offering increases partner adoption and eliminates training time by providing an interface for partners to interact efficiently. This version also adds support for Microsoft Internet Explorer 6.0.

"While CRM solutions have always promised to deliver a 360-degree view of customer interactions, most have failed to do so," said Mary Reeder, senior vice president and chief technology officer for Onyx Software. "Not so with Onyx. The real business value of CRM, and the success of our customers, lies in our ability to actually deliver a complete view and do so through portals that mirror the relationship an individual maintains with a company - whether customer, partner or employee."

All three portals comprise Onyx Enterprise CRM - a full-suite, Web services-based CRM solution that integrates sales, marketing, and service operations throughout an enterprise to manage the multiple dimensions of customer and partner relationships. Onyx CRM can help companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application comprised of portals for tailoring functionality to different user communities, intuitive Web interfaces for ease of navigation and a Web-services platform for interoperability with other business systems. Companies large and small have successfully deployed Onyx CRM, which efficiently scales from 50 to more than 5,000 users.

In addition to rapid, cost-effective implementation and wide user adoption, Onyx Enterprise CRM includes full Unicode support, which allows companies to save and display multilingual text in a single server and database. This important architectural advantage allows international Onyx customers to save all customers' information in their native language.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks, Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements including statements about the potential benefits of Onyx product . Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended September 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Kevin Morgan Reidy Communications (415) 626-7817

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311