Bellevue, Wash. - Onyx Software Corporation (Nasdaq: ONXS) has been appointed by RHB Bank of Kuala Lumpur, Malaysia, to develop its customer relationship management (CRM) initiative and build an enterprise-wide platform designed to enhance its ability to meet customer needs and improve integration between the sales force and customer call center in an increasingly competitive marketplace.

Under the agreement, Onyx will implement an automated customer information system that includes Onyx Employee Portal, Onyx Customer Portal, Onyx KnowledgeBase and Onyx Marketing Encyclopedia products across RHB Bank's business divisions. The implementation will provide a single and up-to-date view of customer interactions with the bank, improve cross-selling opportunities for the bank's sales force and build a sales network for third party alliance.

"The instant access and capability to match customers' needs and desires will enable the bank to customize appropriate products and services to deliver more profitable, long-term relationships with customers," said Yvonne Chia, Managing Director of RHB Bank. "By better understanding our customer needs and maximizing the capabilities of Onyx Software, we will be in a better position to enhance our level of customer service. All this is expected to increase sales revenue, deepen our customer relationships, generate greater cross-selling opportunities for the bank and group, and ultimately maximize shareholder value."

When fully deployed, the Onyx solution will give customers easy access to RHB Bank's comprehensive suite of financial tools, with the flexibility of selecting the distribution channel best suited to their individual needs and lifestyles. This is a key differentiator in today's fast moving, highly competitive business environment, according to Chia.

"In order to maintain leadership in Malaysia's highly competitive banking industry, financial services firms need to rapidly adopt new technologies that put the customer at the center of the organization," said J.Y. Pook, Managing Director, Onyx Software Asia. "Onyx Software's open architecture and scalability will enable forward-thinking banks like RHB Bank to stand as the benchmark for customer-service levels in this region. This partnership is a major leap forward for our organization and demonstrates our commitment to delivering proven solutions to our clients."

The RHB Bank CRM project with Onyx, planned for completion in 2002, will be developed and implemented in phases across the bank's other strategic business units including data warehousing, customer call center and Internet banking. The RHB sales force, about 30 percent of its manpower resources, will be equipped with an integrated customer information system to enhance effective cross selling opportunities across the RHB Group and potentially build a sales network for third party alliances. The sales force automation capabilities will include sales pipeline and opportunities management and provide the bank's sales force with access to valuable customer and product knowledge.

About RHB Bank
RHB Bank is Malaysia's third largest commercial bank and offers a comprehensive range of financial products and services ranging from retail, commercial and corporate banking to Islamic products and services and electronic banking. With its head office at RHB Centre in Kuala Lumpur, Malaysia, RHB Bank has built an extensive branch and Sales and Service Outlets (SSOs) network of over 180 offices throughout Malaysia. RHB Bank also has a regional presence with branches in Singapore, Bangkok and Negara Brunei Darussalam.

RHB Bank, awarded the prestigious honor of being named Best Domestic Bank by both Finance Asia and Euromoney (1997), is the banking arm of the RHB Group, a leading integrated financial services group in Malaysia and the South East Asia region. For more information on RHB Bank, visit www.rhbbank.com.

About Onyx Software
Onyx Software Corp. (NASDAQ: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and Sierra Health Services. Get more information at 888-ASK-ONYX, info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending March 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Contact:

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311