Singapore - Onyx Software Corporation (Nasdaq: ONXS), a leading provider of customer-centric e-business solutions, today announced that two of Singapore's most innovative online services, Ezyhealth.com and Horizon ContactOne.com, have selected e-business solutions from the Onyx Front Office 2000 suite to build Web-based, customer-centric workplaces for their sales, support and marketing staff.
Ezyhealth.com and Horizon ContactOne.com (a Horizon.com company) are both expanding rapidly, and needed customer-centric solutions that could boost the productivity of front office workers and enhance their effectiveness in helping customers. Both chose Onyx Front Office because of its enterprise-wide functionality, user-friendly interface and its short implementation timeframe.
"The Onyx solution will save us time and maximize front-office effectiveness," said Patrick Lau, general manager of sales and marketing at Ezyhealth.com. "Our customer base is increasing rapidly and we want to ensure that we serve them properly and that they remain loyal."
Ezyhealth.com, Singapore's first vertical Internet portal for medical, health, fitness and beauty-related content, will use Onyx to give staff instant access to consolidated information from the various medical portals it offers. "We are incorporating the Onyx e-business solution right across our front office, especially for our sales and marketing staff. It effectively ties together all our disparate customer databases and gives us the ability to track the success of marketing campaigns through proper campaign management," said Lau.
A supplier of online call center services, Horizon ContactOne.com will deploy a Web-based system that is flexible and scalable to meet its fast-growing needs in Singapore. Through Onyx Employee Portal, it will implement a comprehensive customer-centric Onyx solution that will be incorporated as part of its Customer Relationship Management (CRM) initiatives.
Onyx Employee Portal consolidates enterprise-wide, customer-centric business processes and customer data with third-party applications and relevant Internet content in a single, digital workplace. Onyx Employee Portal provides users with the capabilities they need to market, sell, serve and extend relationships with prospects, partners, and customers.
"In today's fast-paced Internet economy, consumers are more empowered and better informed than ever before. They expect greater convenience, speed and service," said J Y Pook, managing director of Onyx Software Asia. "With Onyx, marketing, sales and service teams can give their companies a vital competitive advantage by offering their customers the best possible service. Ezyhealth.com and Horizon ContactOne.com exemplify the new economy. We are pleased to provide them with the crucial ability to keep all critical customer and partner information in a single integrated data store, making them smarter about their customers and more nimble in making key business decisions."
About Ezyhealth.com
Ezyhealth.com is Singapore's first vertical Internet portal for health, beauty and fitness related content. The portal strives to build online communities amongst healthcare professionals, medical suppliers, public support groups and the general public. The Website provides localized health news and information, updated medical news from US based Reuters Health Information and Mediconsult.com; a comprehensive health directory; Business-to-Consumer e-commerce through the Ezyhealth mall; bulletin boards for online communities and an extensive membership program.
About Horizon ContactOne.com
Horizon ContactOne.com is a member of the publicly listed Horizon.Com Group, providing telecommerce and Internet call center support services to its customers. With services like Internet-based unified messaging and unique features like text chat, call-back and file transfers, it is poised to be the leading provider of such services in the Singapore region.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading supplier of enterprise-wide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, including customers, partners and sales, marketing, service and call center functions.
Onyx Software's award-winning products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as Agile Software, American Express, Broadwing, Cognos, CommerceOne, Credit Suisse, Dreyfus, Ericsson, FirstWorld Communications, Hummingbird, International SOS, NTL Group, Portland Trail Blazers, Sierra Health Services, Singapore Cable Vision and US Bancorp. For more information call 1-888-275-6699 or email info@onyx.com.
| Contact: |
Beth Likens |
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David Lim |
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Onyx Software Corporation |
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Onyx Software Asia |
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(425) 519-4020 |
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(65) 332 6880 |
