BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a global supplier of customer relationship management (CRM) enterprise applications, has been selected by Suncorp Metway, Australia's second-largest general insurance company and sixth largest bank, to improve efficiency and enhance customer service. The company cited functionality, scalability and integration capabilities as prime drivers in choosing Onyx over other vendors.

"The integrated Onyx tool will give us a reliable sales process across all distribution channels and provide a superior customer experience regardless of contact channel," said Paul Smeaton, director of the Allfinanz program for Suncorp Metway. "It's a win for our customers because they get a better experience, and it's a win for us because we get the operational efficiencies."

Suncorp Metway will use a phased approach in implementing the CRM solution, first rolling out the Onyx Employee Portal to Suncorp Metway's 130-strong retail branches and 500-person call center network in February 2002, followed later by business banking. Approximately 2,000 employees will begin using Onyx software at that time.

Follow-on phases currently planned include rolling out the Onyx Customer Portal for Internet-based customer contacts, and the Onyx Partner Portal for brokers and other partners.

Suncorp Metway has plans to potentially expand into 40-plus additional distribution outlets, so the ability to grow with the business was important, as was integration and functionality. The company has used more than 20 product systems, which means pulling and updating customer information from all the disparate data sources could be a labor-intensive, error-prone process. Each distribution channel has used various standalone tools, different reporting systems and assorted sales processes, giving customers a varied experience depending on the channel they use.

"The Onyx functionality and ease of integration will give our sales personnel a complete customer snapshot, including the product portfolio and contact management history, no matter who takes the call," said Smeaton. "Scalability was also one of the key things we were looking for, and we purchased Onyx with that in mind."

Formed in 1996 from the merger of three of Queensland's largest financial institutions, Suncorp Metway today is Australia's sixth-largest bank and second-largest general insurance company, with total assets of more than $Aus 31 billion. As an Allfinanz group, the Group is one of Australia's most diversified financial services providers, offering banking, insurance, and investment products to 3.5 million customers through an extensive distribution network. Suncorp Metway is also a market leader in home insurance, car insurance, compulsory third party insurance (CTP) and deposits in Queensland. The Group is one of Australia's 25 biggest listed companies and the largest listed corporation in Queensland, with a sharemarket value of around $Aus 6.4 billion.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending March 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Contact:

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311