The Andersons Selects Onyx Software for CRM
Onyx Solution to Enable Grain Merchandising Company to Provide "Extraordinary Service"

BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), worldwide leader in successful CRM, today announced that The Andersons Inc., Maumee, Ohio (Nasdaq: ANDE), has selected Onyx as its customer relationship management (CRM) solution provider. The Andersons is a diversified agribusiness and retailing company with annual revenues of approximately $1 billion (U.S.).

The Andersons will use Onyx Enterprise CRM across its Grain Division to provide sales and marketing teams with accurate, up-to-date account information and effective tools to quickly generate consistent, focused communications. Using Onyx, The Andersons' employees will be able to capture, qualify and route sales leads more proactively, segment customers and prospects to enable targeted marketing campaigns, and build more intricate customer relationships. The company also will use Onyx to report on the effectiveness of sales and marketing activities.

"We rely heavily on the talents of our employees to provide extraordinary service to our customers," said Mike Anderson, president and CEO of The Andersons. "Onyx shares that mission, and its solution beat out the competition in terms of performance, usability, implementation, licensing and total cost of ownership."

Onyx teamed with implementation partner Crowe Chizek to provide The Andersons with an Onyx Implementation Immersion to depict how the Onyx solution would deliver CRM success to The Andersons. The framework developed during the process was used to meet The Andersons' very aggressive implementation time frame.

Onyx Enterprise CRM integrates sales, marketing and service operations throughout an enterprise to manage the multiple dimensions of customer and partner relationships. Onyx CRM can help companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application composed of portals for tailoring functionality to different user communities, intuitive Web interfaces for ease of navigation, and a Web-services platform for interoperability with other business systems. Companies large and small have successfully deployed Onyx CRM, which efficiently scales from 50 to more than 5,000 users.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks, Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at 888-ASK-ONYX, info@onyx.com.

This press release contains forward-looking statements, including statements about the potential ability to reduce costs through the use of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended June 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Gary Smith The Andersons Inc. (419) 891-6417

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311