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December 16, 2003
Australian Central Credit Union invests in Onyx CRM
Leading Australian Credit Union selects Onyx To drive improved customer relationships and service
The solution will enable Australian Central to improve the management of complex relationships and enhance overall customer service. Onyx will provide staff with a complete view of their members, with access to all products and services in a single system. Additionally, its employees will have real-time access to records of all interactions with a member across all manned channels, allowing a "continuous conversation" between the member and Australian Central Credit Union.
DMR Consulting will take prime responsibility for the project, providing project management, business analysis and technical support, while Onyx will provide assistance with technical and functional design and development as required. In addition to the Onyx implementation work, DMR Consulting has run a 'Benefits Realization' program to assist Australian Central to articulate and manage the linkages between key assumptions, initiatives and outcomes of the entire Member Relationship Management program.
"In today's competitive market, a focus on customer relationships and service is a crucial differentiator, said Peter Evers, Managing Director of Australian Central Credit Union. "At Australian Central we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of Australian Central's ongoing Member Relationship Management Program and represents a significant investment in this customer focused strategy."
"We were looking for a solution that would leverage our existing technology. Onyx's reputation as a leading CRM solution for mid-market organizations was a perfect fit. We wanted to work with a company that took a partnership approach with their customers and had a proven track record of successful implementations, ensuring we got it right the first time. The Onyx solution was ultimately selected based on superior product performance, industry expertise, and the willingness to go the extra mile to create a solution that fitted our specific criteria," Evers added.
"Onyx helps organizations return to the days of providing superior service to customers, and this is perfectly aligned with the credit union's core point of differentiation," said Bill Bunker, Vice President, Financial Services, Onyx Software. "Our software allows financial institutions to re-focus on the customer, enabling improved understanding of customer requirements through the efficient collection, collation and display of contact, account, marketing, sales, and service information."
Onyx is a leading full-suite CRM vendor in the financial services market, with a strong presence in banking, insurance, consumer finance and asset management - a segment where Onyx has 4 of the top 6 firms in the world, and over 30% of the top 50, as ranked by Pensions & Investments Magazine. The addition of ACCU to the Onyx customer base further extends Onyx's growing presence in the banking and credit union segment.
About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX orinfo@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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