Airborne Express Goes Live With Onyx Software On Time and on Budget
FORTUNE 500 Global Transportation and Logistics Provider Plans Phased Implementation Approach to Enhance Sales and Marketing Effectiveness

BELLEVUE, Wash. - Onyx^® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced that Airborne Express (NYSE: ABF) has gone live with the first phase of its Onyx Software CRM implementation. Phase I was completed on time and on budget, rolling out to more than 700 employees in sales, marketing and other departments within the company.

"In our market, speed and effectiveness are key to everything we do, and Onyx has continually demonstrated its ability to deliver technology that supports these core values," said Dave Billings, senior vice president and CIO at Airborne Express. "We got the CRM we needed, at a price we could afford, and in the time frame we wanted."

When it first began researching CRM vendors, Airborne included a representative sample of its sales team in its original vendor evaluation; Onyx consistently scored 30 percent higher than its competition - a key driver in the decision to select Onyx over other major CRM vendors.

Phase 1 of the implementation rolled out Onyx Employee Portal (OEP) to more than 700 employees in sales and marketing, as well as other departments. Airborne now uses OEP to integrate information from many other complex information systems and support a single sales and marketing process across seven separate sales divisions.

One of three integrated CRM Portal solutions, the Onyx Employee Portal offers a single digital workspace for employees to access critical customer data, along with relevant information from other business applications. Like the rest of the Onyx CRM platform, OEP was designed with usability and workflow in mind, is built upon XML standards, and fully integrates with other front- and back-office systems.

Airborne Express has planned additional phased implementations to expand its use of Onyx across more departments to achieve additional business benefits. Currently, the company is actively involved in Phase II implementation.

"In the few months since we've gone live, we've already started looking at more ways to use Onyx," Billings said. "The phased implementation approach is ideal for us from a cost standpoint, and because it enables us to use what we've learned to make each successive implementation that much easier."

A Fortune 500 organization, Airborne Express is widely regarded as one of the world's leading distribution and logistics corporations. For more than 50 years, Airborne and its subsidiaries have served the shipping needs of business customers around the world - nearly 500,000 customers every month. Airborne offers total distribution solutions by providing time-sensitive delivery of documents, letters, small packages and freight to virtually every U.S. ZIP code and more than 200 countries.

About Onyx Software
Onyx Software Corp. is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at 888-ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements, including statements about the current and potential future use of Onyx products by Airborne Express. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the successful deployment and expansion of use of Onyx products by Airborne Express and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K for the period ending March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Jamey Chown Waggener Edstrom Telephone: 425.638.7000

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311