BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a global supplier of customer relationship management (CRM) enterprise applications, has been selected and is already being used by AMR Research to help the firm provide an enhanced level of customer satisfaction and consistent contact management capabilities across its global sales force.

AMR Research is already using the Onyx Customer Portal product to track customer interactions online, as well as further boost the firm's impressive client renewal rates. By employing Onyx's Web-based solution, AMR Research can also lower administrative costs by automating client access based on a wide range of contract parameters.

"As a business based on retention and renewals, meeting and exceeding our clients' expectations is job one," said Tony Friscia, chief executive officer at AMR Research. "Onyx has had great success in helping companies of our size build enduring relationships with clients and could deliver the Internet technology and go-to-market strategy we needed to enhance our role as a leading technology research and advisory services organization."

To ensure it was meeting individual client needs and delivering consistent service levels across its global customer base, AMR Research came to Onyx in search of an efficient method for tracking complex and multi-threaded dialogs with its clients. Focusing on these business objectives, Onyx tailored its Customer Portal product to provide AMR Research with a solution that strives to maximize customer interactions and increase return business.

"Even before looking to take its business to the web, AMR Research has been an industry leader with high client retention rates and an overall commitment to customer satisfaction," said Brent Frei, CEO of Onyx. "We could not be more pleased that AMR has chosen Onyx as the CRM vendor that will enhance its customers' experiences via a highly flexible and customizable Internet solution. Our software can assist AMR Research in its efforts to support its customers in highly personal, relevant and targeted way - twenty-four hours a day, seven days a week."

About AMR Research
AMR Research is a leading provider of business application and technology research and advisory services for global organizations. The company's research initiatives are focused on Enterprise Commerce Management, a blueprint that enables clients to organize, plan, manage and maximize disparate investments in Enterprise Management, E-procurement, Customer Relationship Management, Supply Chain Management and other strategic business applications. AMR Research, founded in 1986, is headquartered in Boston and has research centers in London, Atlanta and Irvine, California. More information is available at www.amrresearch.com.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending June 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Contact:

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311