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Nov 30, 00 ASB Bank Rolls Out Onyx Thin Client Relationship Management Portal to 3,000 Users
New Zealand's most innovative bank standardizes customer-facing businesses and branch operations on Onyx platform
BELLEVUE, Wash. - Onyx Software Corp (Nasdaq: ONXS), a global provider of customer-centric e-business solutions, announced today that New Zealand's ASB Bank (a subsidiary of the Commonwealth Bank of Australia) is rolling out 3,000 seats of Onyx Employee Portal company-wide, with more than 1,200 users currently live. All of the bank's front-office employees - from its call center, Web site, 130 branch locations, as well as various regional centers and commercial and business banking units - will be online with Onyx's customer relationship management (CRM) suite by Q1 of 2001.
ASB Bank is New Zealand's most innovative financial services provider and parent company of the country's first completely phone- and Internet-based bank, Bank Direct. With consistent first-place ratings in customer service and satisfaction, and the highest customer Internet usage of any bank in Australasia, ASB Bank is poised to reap the benefits of Onyx's Web-based CRM suite. With Onyx 2000, ASB Bank has a platform capable of providing its business units with access to information on customer processes in a system integrated in real-time to the bank's mainframe-based transaction processing application.
"Every employee with proper clearance can securely see the total relationship with every customer, seamlessly servicing all customer interactions across every division," said Garry Fissenden, group general manager, technology and operations of ASB Bank. "Onyx 2000 will not only allow us to provide greater customer satisfaction and retention, but will work with our profitability models to deliver a wide range of products and services, offering instant insight into cross- and up-selling opportunities. The Onyx system on a Microsoft platform was easy to install and maintain, and provides the kind of reliability and depth of functionality we find absolutely essential to our success."
"ASB chose Microsoft as the standard for its IT infrastructure and then conducted an extensive search for the best customer management system that would exploit the architectural simplicity, reliability and availability of our platform," said Bill Hartnett, global director for financial services at Microsoft. "Proof that ASB made the right choice with Microsoft and Onyx is in the company's impressive customer satisfaction levels. Those are powerful metrics."
An annual survey of banking satisfaction in New Zealand, conducted by Auckland University's business school, revealed that 79 percent of ASB customers are satisfied or very satisfied, with only six percent dissatisfied. This is the highest satisfaction level among all major New Zealand banks.
"ASB Bank is a leader in its innovative use of technology to better service its customers' changing needs," said Mark Camilleri, general manager of Onyx Software in Australia and New Zealand. "The bank's success in rolling out Onyx and the business process improvements they've made along the way underscores the bank's commitment to customer service and to making its systems and processes even more customer centric. This promises to help ASB reap huge financial rewards, as evident in customer satisfaction and retention numbers."
Onyx Employee Portal is an enterprise-wide customer relationship management (CRM) portal that consolidates CRM functionality with complementary third-party applications and Internet content in a single, customizable Web interface. Its thin-client Web interface integrates centralized customer information with specialized tools to maximize the productivity of marketing, sales and service teams. Designed in concert with Onyx's Web-based e-business portals for customers and partners, Onyx Employee Portal is the flagship product of the Onyx 2000 product suite.
About ASB Bank
About Onyx Software
ASB Bank is New Zealand's most innovative financial services provider, offering a wide range of services from the country's first virtual bank - Bank Direct - to retail, corporate, share trading and institutional funds management. For more information about ASB Bank and its online subsidiary Bank Direct, visit www.asbbank.co.nz or www.bankdirect.co.nz.
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Securities and Sierra Health Services. For more information, call 888-275-6699, email info@onyx.com or visit www.onyx.com.
| Contact: | Shawn Yujuico VisiTech Public Relations Telephone: 817.267.9686 Fax: 810.885.5291 |
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