Onyx Software Continues Expansion in Asia
Onyx Establishes Presence in Thailand Through Partnership With Asia Bell

BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced it has formed a key partnership with Asia Bell Company Ltd., in which Asia Bell will distribute Onyx solutions in Thailand. The partnership will help Onyx reinforce its leadership position within the growing CRM market in the Asia-Pacific region. Under the terms of the agreement, Asia Bell will resell Onyx Enterprise CRM, as well as provide maintenance and product support to customers in Thailand.

"In Thailand today, competition has developed in most market sectors, so companies have been forced to assess and ensure that customers are satisfied with products and services offered," said Stephen Tongue, executive vice president of Marketing and Operations for Asia Bell. "The key benefit of our relationship with Onyx is the combination of rapid deployment and full in-country support, which allows us to offer our prospective customers a tangible and quicker return on investment with maximum uptime."

In addition to rapid, cost-effective implementation and wide user adoption, Onyx Enterprise CRM includes full Unicode support, which allows companies to save and display multilingual text (e.g., Thai, Chinese, Japanese and English) in a single server and database. This important architectural advantage allows Onyx customers in Thailand to save all customers' information in their native language. Onyx is the only CRM suite provider to offer full Unicode support.

"While other CRM providers are exiting the Asia-Pacific region, we are continuing to strengthen our presence," said Brent Frei, CEO and co-founder of Onyx Software. "Our approach to CRM has given us an advantage in this market - full Unicode support, intense focus on the relationship aspect of business and concentration on the long-term benefits of doing CRM right. We're pleased to be working with Asia Bell as we enter the Thai market."

Recent studies have shown that IT investment throughout the Asia-Pacific region is set to increase, particularly for customer relationship management (CRM) solutions. A report released by IDC earlier this year estimated a compound average growth rate of 30 percent over the next five years. Frost and Sullivan has predicted that the Asia-Pacific market for CRM software will reach $561.8 million in 2003.

Cognizant of this upturn in the CRM market, Onyx Software has poised itself to take advantage of this growth, with the Asia-Pacific market expected to contribute to an increasingly significant share of its total revenue.

Onyx also has recently entered the growing CRM market in mainland China. The company announced a partnership with North 22 Solutions last week, in which North 22 will market, promote and localize Onyx CRM solutions in accordance with cultural and language differences in the Chinese market.

Onyx is already enjoying success throughout the Asia-Pacific region and counts many marquee companies among its customers. These include ASB Bank, Dodwell Japan, Ericsson Australia, Hong Kong Trade Development Council, International SOS, NTT Comware, RHB Bank, Securities Institute of Australia, Singapore Cable Vision, SingNet, Sony Music, Suncorp and Telekom Malaysia.

This press release contains forward-looking statements, including statements about the benefits that can be achieved though the translation, implementation and use of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, ability to the successfully translate, deploy and use Onyx products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended June 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Amy Fuller Waggener Edstrom Telephone: 425.638.7000

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311