Bellevue, Wash. - Onyx Software Corporation (NASDAQ: ONXS), a leading provider of Web-based customer relationship management (CRM) systems, today announced it has won Arthur Andersen's 1999 Best Practices Award for Exceeding Customer Expectations.
"Through our exposure to the comments they received from their clients it appears that Onyx Software has very happy customers who praised not only their technology but also their people and how they worked with them to address their individual needs," said Blaine Millet, Arthur Andersen director of business development. "Most of them felt they had chosen a vendor that not only cares about their success with Onyx products but also with the overall success of their company."
"Exceeding customer expectations is the goal of everything we do at Onyx. It's the basis for how we run our own business and the foundation for the products and services we provide our customers," said Onyx Software President & CEO Brent Frei. "We dedicate a lot of time to developing best practices for customer management and applying them internally using our own software. After all, if we can't exceed our own customer's expectations, how can we pretend to help them do the same with their customers?"
Sam Clark, senior research analyst covering the CRM Industry for META Group saluted Onyx for the award. "Enterprise customers are not amused by the irony that the service performance of CRM vendors is at times at odds with the very value proposition of their solutions. Truly successful customer relationship management implementations by software providers like Onyx are as much about a thorough understanding of the customer and their business processes, the essence of CRM, as they are about technology."
Enterprise-Wide CRM
One of the keys to exceeding customer expectations is making sure everyone in the enterprise is working together on the customer's behalf. Onyx uses its own software to maintain company-wide visibility of all interactions, purchases, and problems. Every employee in the company uses Onyx software to keep track of what they're doing for customers, partners, suppliers, and prospects. Managers throughout the company have bonuses and/or base salaries tied to customer satisfaction, which is being measured constantly by the company via Web surveys and annually by a third party. The annual survey is administered internally as well as externally to conduct a gap analysis between customer and Onyx employee perceptions.
One of Many Recent Awards
This award comes on the heels of Onyx Software's recognition as the fastest growing company in Deloitte and Touche's regional "Fast 50" Program. The company grew 21,051% from 1994 to 1998. It also comes on the heels of Onyx being named the best mid-sized software company to work for in an independent awards program published in Washington CEO magazine. "As a company, we're committed to core business fundamentals - financial performance, customer satisfaction, and employee satisfaction. We're extremely pleased that in the last three months we've won the most prestigious awards in all three of these categories," said Frei.
About Best Practices Awards
The Best Practices Awards is an annual program that honors excellence in business practices and offers a variety of educational forums and tools to enable participants to improve their business performance. Arthur Andersen is a global professional services firm that helps its clients improve their business performance.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699, visit the Onyx Website at www.onyx.com or email info@onyx.com.
