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September 2, 2003
Onyx Software Dominates CRM Magazine's 2003 CRM Leaders Awards
Onyx Software Named #1 in the Mid-Market; Onyx Customer UPMC Health Plan Wins for Channel Management Innovation; Onyx Executives Included on CRM Magazine's Most Influential Leaders List
"Onyx has risen above the competition this year," said Ginger Conlon, Editor-in-Chief CRM Magazine. "We carefully evaluated each nominee in the different categories and made our selections based on market share and mind share, reputation, technology, industry focus, and customer references. Onyx shined in all three categories and we are pleased to recognize their leadership, market presence and commitment to customer success."
Onyx Chief Executive Officer, Brent Frei and Onyx Chief Technology Officer, Mary Reeder named to list of Most Influential CRM Leaders
The Influential Leaders award spotlights the movers and shakers in CRM who have left an indelible mark on either their industry or their company this past year. Onyx Software's Chief Executive Officer, Brent Frei and Onyx's Chief Technology Officer, Mary Reeder, received top honors in the Influential Leaders category as the "ones to watch." Frei and Reeder were honored for their efforts in moving CRM technology to the next level with Onyx's web services architecture and Embedded CRM, a unique model that enables partners to deliver CRM tailored to specific customer segments and needs.
UPMC Health Plan honored with a CRM Elite award for outstanding ROI
The CRM Elite award showcases the best recent results and ROI among CRM users in six categories. Onyx Software customer UPMC Health Plan, a Pittsburgh-based health benefits company, won the CRM Elite award in the best PRM/Channel Management solution category. UPMC won for its unique approach to servicing its broker community using Onyx's Broker Portal. UPMC has realized profound ROI - increasing membership of its Medicare business by 1000 percent in nine months, increasing processing speed of its group enrollments by 50 percent, eliminating 50 percent of its full-time administrative staff, improving quote time from days to minutes, and improving relationships with its broker community with more personalized service. In the upcoming issue of CRM Magazine, Jo Agazzio, manager of commercial and Medicare sales for UPMC, says "we chose Onyx because we felt the company was concerned about its clients."
Onyx named #1 in the Mid-Market
CRM Market Leaders ranks the top five vendors in five categories based on a combination of weighted criteria, including revenue, revenue growth, market share, customer wins, and reputation for customer service. Onyx was named the leader for mid-market CRM.
"Onyx has made tremendous strides in the past year," added Conlon. "Moving their product line to a fully web services enabled platform was no small task, and they completed this progression without ever losing focus on what has always been their hallmark - creating happy, successful customers. UPMC is just one of many such examples we're aware of. They have earned their spot as the mid-market CRM leader."
"The mid-market has been a core focus for Onyx since our inception, and we continue to build product and make business decisions with the mid-market in mind," said Brent Frei, Chief Executive Officer, Onyx Software. "Now, more than ever vendors are racing to capture this segment of the CRM market, but it takes more than clever packaging or low prices to serve the mid-market well. It takes an understanding of the way these companies do business and an ability to provide the whole solution - technology, strategy, and services. We are constantly striving to meet these needs, and we're extremely pleased to be recognized as the leader in this market by CRM Magazine."
Read the full story in the September 2003 issue of CRM Magazine. The CRM Market Leaders article is also available online at www.destinationCRM.com.
About Onyx SoftwareOnyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX, info@onyx.com or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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