Using Rapid Implementation Methodology and Certified Professionals Helps Businesses Lower Their Cost of Sales and Effectively Manage Customer Relationships

CHICAGO - August 9, 1999 - BDO Seidman, LLP and Onyx Software Corporation (NASDAQ: ONXS) today announced a strategic alliance whereby BDO will deliver implementation services for the full-suite of Onyx Software customer relationship management (CRM) solutions.

BDO Seidman provides consulting services to growing businesses and high-growth divisions of Fortune 1000 companies. Onyx is a leading provider of Web-based CRM solutions worldwide.

BDO will implement Onyx Front Office, including Onyx Enterprise Portal™, a 100 percent Web-based product that consolidates customer relationship management functionality, third-party applications and relevant Internet content into a single, digital workplace personalized for each individual. Onyx solutions help increase customer loyalty by supporting customer-centric processes across the entire enterprise from sales and marketing to customer service, quality assurance, partner management and other areas.

"With the average U.S. corporation losing approximately 50 percent of their clients over a five-year period and the ten-fold cost of reaching new clients, we understand the need to link an organization's knowledge capital throughout the enterprise with existing - and potential customers," says Ron Marinella, BDO executive director of Business and Technology Solutions.

Ron continues, "With our certified teams of professionals and a proven methodology, BDO is dedicated to quickly implementing Onyx solutions for businesses seeking a single, integrated view of their relationship with customers, vendors, partners and suppliers. In addition, we can integrate solutions to help our clients better attract, select and retain more targeted prospects and help grow their existing client base. We selected Onyx because of their proven track record in bringing organizations closer to the customer through a time-tested, Web-based CRM solution suite."

"BDO's successful track record in customer relationship management enhances our ability to offer a comprehensive solution to our customers," says Eben Frankenberg, Onyx Software senior vice president of Sales & Marketing. "Onyx is committed to choosing consulting partners with a strong performance record and a history of customer success with on-time, on-budget implementations. We feel we have an excellent strategic partner in BDO."

Synergistic Approach to Serving Clients

To date, the two firms have worked with such industry leaders as FSC Securities Corporation, a registered broker/dealer providing financial products and services in the retail market. BDO teamed with the FSC Service Group, whose primary function is to serve as the first contact point for their Field Associates, from recording and tracking through resolution and follow-up, for customer service inquiries.

The team built an Onyx-based CRM dashboard whereby a Customer Service Analyst (CSA) can quickly respond to inquiries in real-time and act as a single point-of-contact for customer inquiries. The knowledge-based solution allows a CSA to:

• Understand the background, profile and organizational structure of the Field Associate and their support team
• View a detailed history of each interaction with a Field Associate
• Document and manage service requests through resolution, including categorizing requests, reassigning issues to other analysts, and escalation to priority status, based on customizable business rules
• Search indexed resolutions and reference documentation for answers to previously identified solutions, leveraging the knowledge capital across new and experienced Service Analysts
• Provide a method for Field Associate support staff, such as administrators, to define incidents and track progress across the Web, 24 hours a day - seven days a week, effectively eliminating the need for a service phone call.

About BDO Seidman, LLP

BDO Seidman, LLP, accountants and consultants since 1910, is dedicated to maximizing the value of growing businesses by providing a full range of professional services. Through its Business and Technology Solutions consulting practice, BDO leverages innovative technologies and software applications to deliver solutions that can be sustained and adapted to address evolving client needs. The tangible result is an innovative and practical solution designed to help provide clients with profitable, long-term competitive advantage to grow their business. Consulting services offered include business process improvement, customer relationship management, e-Business, packaged software implementations and technology infrastructure services. For more information on the Business and Technology Solutions consulting practice, visit www.bdo.com/bts.

BDO Seidman serves clients through more than 40 offices and 60 alliance firm locations across the United States. As a member firm of BDO International, BDO Seidman leverages a global network of resources to serve clients abroad through more than 500 member firm offices in over 85 countries. For more information on BDO, visit www.bdo.com.

About Onyx Software

Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third-party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Sharp Electronics, Sierra Health Services, Singapore Press Holdings and US Bancorp Piper Jaffray. For more information call 1-888-ASK ONYX or email us at info@onyx.com.