Onyx Software Ships Onyx Enterprise CRM 4.0 Suite
Fourth-Generation Web-Based CRM Suite Now Optimized for Multiple Databases;
Functionality Broadened and Interface Enhanced for Usability and Cost-Effectiveness

Seattle — Onyx® Software Corp. (Nasdaq: ONXS) today announced the immediate availability of its new suite of customer relationship management (CRM) applications, Onyx Enterprise CRM 4.0. Onyx made the announcement at a launch event for customers, prospective customers, partners, analysts and members of the media at SAFECO Field, the home of Onyx customer the Seattle Mariners.

Onyx Enterprise CRM 4.0, the fourth Internet-based version of Onyx’s CRM suite, has been designed to reinforce Onyx’s leadership in usability and cost-effectiveness. The suite was specifically developed to run on a Web services-enabled platform, using standards-based Internet technologies including XML. Onyx’s pure Internet architecture approach allows easier integration with other applications; low total cost of ownership through reduced administration and maintenance requirements; and fast, flexible configuration so organizations can mold and continually reshape the applications to meet their changing business needs.

"At Onyx we judge ourselves based on the success of our customers," said Brent Frei, chief executive officer of Onyx Software. "We make sure our customers have the features, functionality and underlying technology they need to effectively deploy CRM technology without incurring the burden and cost associated with competing, overly complex solutions. Onyx Enterprise CRM 4.0 was built with usability, cost-effectiveness and real business value in mind — it was built to deliver CRM success."

Onyx 4.0 integrates fully with other enterprise applications and existing legacy applications, supports the use of industry-standard tools, and has a highly customizable and open standards interface. With this release, Onyx has also added support for the Oracle database and broadened the suite’s functional feature set. Multiple Onyx customers are already using Onyx Enterprise CRM 4.0, including the Seattle Mariners, Netegrity Inc., Aventail Corp., Rainbow Technologies Inc. and Eschelon Telecom Inc., the last of which participated in the Oracle Edition Early Adopter program.

"As a longtime user of Onyx software, it’s a natural progression for Eschelon to evolve to this state-of-the-art CRM platform on Oracle," said Arlin Goldberg, executive vice president of Information Technology at Eschelon Telecom Inc. "Onyx Enterprise CRM fits with our strategic direction, and as we transition to it we will be able to leverage our existing expertise in Oracle Database management, use the Web interface to customize the user experience, and take advantage of new opportunities to integrate Onyx with existing OSS applications at Eschelon."

Multiple Database Support
While providing continuing support for Microsoft SQL Server, Onyx Enterprise CRM 4.0 also introduces support for the Oracle Database. By supporting the Oracle database, Onyx’s addressable market is expanded by more than 100 percent and greater expansion into the financial services, healthcare, and high technology vertical industries is possible. As part of its support for Oracle, Onyx has developed the Onyx SQL Generator™, a data-driven engine that will enable Onyx to rapidly and efficiently port to other server and database platforms. The application intelligently translates XML into SQL code that is optimized for whatever platform the customer deploys; this vendor-specific SQL code takes advantage of the unique features of each database application, delivering better performance.

Broadened Functionality
New capabilities within Onyx Enterprise CRM 4.0 include new modules for product and service quality management, expanded document tracking, improved opportunity management, usability and navigation enhancements, a streamlined view of key customer information, improved search and query capabilities, and enhancements to the overall look and feel of the portal.

Onyx implemented more than 100 customer-requested improvements in this version. These enhancements were identified through a customer survey that was designed to identify areas where Onyx could improve user workflow and usability to increase user adoption.

Web Services-Enabled Platform
Onyx began developing Internet-based versions of its software in 1998, considerably earlier than other major CRM vendors. More than 200 Onyx customers are already up and running on Internet-based CRM. As part of its Web services strategy, Onyx has extended its leadership position in the development of Internet-based CRM solutions by delivering Onyx Enterprise CRM 4.0 as a completely Web-services-enabled platform. All functionality within the application suite can be exposed to other applications as a Web service, thereby allowing rapid, low-cost integration with other enterprise applications and existing legacy systems.

Onyx 4.0 relies on XML for communication throughout the application suite. All data sent and received from the application server is formatted and managed as XML. Most CRM vendors deliver partial XML veneers over existing non-XML platforms, thereby increasing complexity and forcing manual recoding for customization. In contrast to this, Onyx customers can use industry-standard languages to customize existing business logic and create new business logic that can automatically be exposed as an XML-based web service via Onyx’s application server.

About Onyx Software
Onyx Software Corp. is a global supplier of customer relationship management (CRM) enterprise applications that power a company’s entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at (888) ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements, including statements about Onyx Enterprise CRM 4.0. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx’s actual results include, but are not limited to, the market acceptance of the Oracle version of Onyx Enterprise CRM 4.0 and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries.
Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311