July 18, 2003
Onyx Software Receives CRM Excellence Award from Customer Inter@ction Solutions Magazine
Onyx receives Top Honors for Leading Technology and Proven CRM Track Record
BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS)), worldwide leader in successful customer relationship management (CRM), today announced that it has been presented with a CRM Excellence Award from Customer Inter@ction Solutions magazine, the premier CRM, call center and teleservices magazine published by Technology Marketing Corporation (TMC®).
The CRM Excellence Awards honor top CRM vendors for product excellence and partnership relationships with customers and clients. Award recipients were selected by an editorial team on the basis of technological excellence and vision, as well as demonstrated benefit to the customer base. The awards are currently being featured in the July issue of the magazine, available online at http://www.tmcnet.com/cis/.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, Chairman and CEO of TMC. "Onyx Software has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset... their customers."
"Our customers derive real CRM success from Onyx," said Ben Kiker, Senior Vice President and Chief Marketing Officer, Onyx Software. "They rely on our technology platform and proven expertise to deliver faster time-to-benefit and lower total cost of ownership than they would otherwise achieve with many other CRM vendors. We're proud to be recognized for helping customers achieve extraordinary results with their Onyx solutions and to have played a part in the success of their CRM initiatives."
Onyx Enterprise CRM integrates sales, marketing, and service operations throughout an enterprise to manage the multiple dimensions of client and partner relationships. Onyx CRM helps companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application comprised of portals for tailoring functionality to the different user communities of employees, customers and partners. Intuitive web interfaces ease navigation and a Web-services platform built on XML improves interoperability with other business systems. Companies large and small have successfully deployed Onyx Enterprise CRM, efficiently scaling from 50 to more than 5,000 users in live production environments.
About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.
About TMCTM
Since 1972, Technology Marketing Corporation (TMCTM) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMCTM publishes two magazines: Customer Inter@ction SolutionsTM and Internet TelephonyTM , two online publications, Planet PDATM Magazine and BiometriTechTM Magazine, and a series of e-mail newsletters. TMCTM is also the first publisher to test new products in its own on-site laboratories, TMC LabsTM, and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY® Conference & Expo, Planet PDATM: The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
Forward-Looking Statement
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| Contact: |
Bob Craig
Onyx Software
617-314-6846 |
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| MEDIA CONTACTS |
| Europe, Middle East, Africa | | Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035
| | Japan | | Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311
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