BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS) takes center stage today with its keynote address at DCI's Customer Relationship Management (CRM) conference and exposition in Los Angeles. Onyx is jointly presenting a real-world case study with the Seattle Mariners, highlighting how the Mariners use Onyx software to build loyalty and create new revenues for the major league baseball team.

Providing a gracious customer experience is important to any business, and in the highly competitive sports entertainment market, it is the means to grow ticket sales and other revenue streams.

Onyx worked with the Mariners to tailor its CRM software to support the specific, unique needs of the Mariners organization and its business. With Onyx's help before, during and after the implementation, the Mariners were able to go live in less than two months and meet a very aggressive implementation schedule. Today, the organization is already realizing tangible, measurable benefits.

"Onyx's philosophy focuses on helping companies use technology as an enabler for their business. It all boils down to sustainable competitive advantage - not just today, but in the future," said Kevin Hoffberg, chief knowledge officer of Onyx Software. "The critical question is, 'Do you win by customizing someone else's vision of CRM, or do you win by using technology to power the delivery of what makes your company unique?' The Mariners have answered that question by choosing the latter strategy, and they're already reaping immense rewards."

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending September 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.
Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311