CONCORD, Mass, and Bellevue, Wash.-Eggrock Partners, a rapidly growing systems integrator and Application Service Provider (ASP) specializing in the rapid delivery of e-business solutions, and Onyx® Software (NASDAQ: ONXS), a leading provider of Web-based customer relationship management (CRM) solutions, today announced the successful implementation of a suite of hosted and supported Web-based customer relationship management tools for DataSage, a leading provider of Individualized Internet Marketing (I-Marketing) solutions. Through Eggrock's Onyx-based eCo-Share Customer Relationship Management (eCRM) application, DataSage is centralizing its customer relationship management processes in an effort to better understand its customers and more effectively reach its target market.
DataSage is leveraging Onyx Enterprise Portal on a hosted basis to increase overall business productivity, ranging from managing client and prospect relationships and sales effectiveness to tracking of customer support requests. Eggrock is providing technical support, training and assistance with all functional or technical issues.
"We chose a hosted approach for our customer relationship management needs because Eggrock's turn-key eCo-Share solution enables us to concentrate on growing our business without worrying about the technical aspects of implementing our CRM system. We selected Eggrock because we know that its eCo-Share solution, using Onyx Enterprise Portal, will keep pace with our rapid growth," said DataSage Vice President of Worldwide Sales John Vicidomino.
The Onyx Enterprise Portal solution integrates with Tara WebShadow and Microsoft Exchange/Outlook to provide DataSage with a seamless e-business solution that minimizes data entry for sales, professional services, and executives. Additional applications can be integrated with other solutions on a subscription basis as DataSage grows. Eggrock's eCo-Share eCRM applications are being hosted over the Internet using DataSage's existing Internet Service Provider, saving them time and money preserving that relationship, avoiding high telecomm migration costs and extra Internet connections.
"DataSage has experienced significant growth in the last year, and is poised to be the dominant player in Web-based market analysis. In order to spend time focusing on their core business, DataSage executives selected Eggrock Partners to focus on the technical implementation and support of the Onyx CRM solution they will use to track, analyze and manage their business. DataSage needed a system that sales, professional services and support could utilize as a cohesive team to always know the entire picture of its customer," said Paula Hunter, eCo-Solutions general manager. "The eCo-Share hosted Onyx solution fits perfectly for this emerging enterprise."
About Eggrock Partners
Eggrock Partners is a leading systems integration consulting firm and ASP with an innovative approach to the delivery, implementation and support of customer-centered Web-based solutions for the emerging enterprise. From e-commerce to customer management to financial systems and business intelligence, Eggrock builds real-world, Web-based solutions using best-of-breed software applications that are based on the Microsoft technology foundation. Eggrock's clients are fast-growing companies seeking to capture and retain customers, manage growth and compete globally. Using a shared-risk business model, Eggrock is committed to providing solutions that minimize implementation costs and maximize short and long-term return on investment. Eggrock is a rapidly growing company, headquartered in Concord, MA, with other offices in Maynard, MA, Boca Raton, FL, Washington, DC and Minneapolis, MN. For more information, call 888.344.3793, email info@eggrock.com or visit the Eggrock Partners' web site at http://www.eggrock.com.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based, hosted- and customer-premise Customer Relationship Management (CRM) systems. The company's innovative e-business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Hummingbird, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699 or email info@onyx.com.
About DataSage
DataSage is the leading provider of Individualized Internet Marketing (I-Marketing) solutions that leverage click-stream and purchase data to increase the success of targeted marketing programs such as email, direct mail and site individualization. DataSage's netCustomer is the leading suite of I-Marketing software and services. netCustomer's unique "Customer Knowledge Hub" integrates all relevant customer information on every single customer, from every single touch point, to form the backbone of the new marketing architecture. DataSage customers include My-Meals.com, Outpost.com, Amazon.com, Sears, Bradlees and Stop&Shop. For more information, visit www.datasage.com or call 781-942-3600.
