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Dec 19, 00 Intelligroup and Onyx Software Deliver Customized CRM Solution to Clinical Trial Management Solution Provider Enmed
Through ASPPlus Solutions, Intelligroup Successfully Implements and Hosts Onyx's
Thin-Client Customer Relationship Management Solution
EDISON, N.J., and BELLEVUE, Wash. - Intelligroup Inc. (Nasdaq: ITIG), a global vertical application service provider (ASP), today announced the successful "go live" of Onyx Software's (Nasdaq: ONXS) customer relationship management (CRM) solution customized specifically for Enmed, a leading provider of Web-based clinical trial management solutions based in Burlington, Mass.
"The rapid implementation and Intelligroup's ability to deliver a highly customized solution has enabled Enmed to keep pace with our diverse, growing community of doctors, clinical researchers and administrators without missing a beat," said Randy Hubbell, vice president, sales and marketing of Enmed. "The timely and accurate response to our customers is critical to our business. Intelligroup and Onyx have deployed a solution that gives us the maximum performance and scalability to proactively continue to improve our customer interactions."
Intelligroup customized the Onyx Employee Portal to deliver a fully integrated Web-based relationship management solution for Enmed employees in order to better service customers at numerous sites, and track and resolve both technical and non-technical service issues. In addition, Intelligroup built a full-text search engine to enable customers to quickly locate answers to frequently asked questions. An additional customization included integration of the different Onyx platform components on a single server without compromising security, reliability, availability and performance. The system is designed to provide Enmed with ubiquitous access to enterprise customer information in order to build customer loyalty through effective, consistent communications across multiple channels.
With implementation completed in 60 days, Intelligroup is hosting Enmed's solution and providing 24x7x365 system and end-user support. Intelligroup's ASPPlus(SM) Hosting is powered by AT&T's Ecosystem for ASPs, which provides the scalable network and services platform. Around-the-clock end-user support is provided through myADVISOR(SM), Intelligroup's personalized Web-based knowledge management support portal.
"We built our software from the ground up to leverage the Internet so it lends itself to a hosted model, which is ideal for companies like Enmed with complex customer service requirements and a distributed employee base," said Ric Merrifield, director of outsourced business applications at Onyx Software. "Relying on Intelligroup's hosting and implementation expertise frees companies of all sizes from administering, managing and maintaining e-business applications themselves and allows them to focus on their core competencies rather than time-consuming IT duties."
"Our accelerated ASPPlus Hosting empowers companies with a fast and cost-effective way to implement a customized Internet-based customer relationship system," said Arjun Valluri, chairman and co-CEO of Intelligroup. "We removed the need for Enmed to make costly hardware and software purchases, or hire additional resources to manage the implementation. But the benefit to Enmed didn't end there. Enmed's CRM solution has the customization to provide superior customer service."
Onyx Employee Portal is a widely deployed thin-client CRM portal for marketing, sales and service professionals. Built entirely with XML and other Internet-standard technologies, Onyx Employee Portal combines robust CRM functionality with complementary third-party applications and relevant Internet content in a single, personalized interface. Setting a world record in enterprise-class scalability, Onyx Employee Portal stands alone as an application that automates both traditional and Web-based interactions with a company's customers and partners. Designed in concert with Onyx's Web-based portals for customers and partners, Onyx Employee Portal is the flagship product of the Onyx 2000 suite of customer-centric e-business applications.
About Onyx ASPiN
About Onyx Software
About Enmed
About Intelligroup
Visit Intelligroup on the Web at http://www.intelligroup.com.
Onyx ASPiN is a global program that includes software, hardware and services companies working together and independently to deliver a wide-ranging set of unique hosted offerings based on the Onyx 2000 product family. Hosted offerings are designed to promote rapid delivery, lower IT costs, reduce risk, increase reliability and lower total cost of ownership.
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including ASB Bank, American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Securities and Sierra Health Services. For more information, call 888-275-6699, email info@onyx.com or visit www.onyx.com.
Enmed Inc. is a leading provider of comprehensive, flexible and integrated solutions that improve the speed and efficiency of drug and medical device development. Enmed's management team has expertise in the areas of clinical development, trial management, healthcare informatics, information technology and e-commerce. Enmed's leading-edge technologies, strategic alliances and industry experience position it as the leading solutions provider to the $15 billion clinical trial management and execution market. Enmed is privately held and based in Burlington, Mass. For further information about the company, please contact Tammy Harrison at tharrison@enmed.com or call 781-999-1138. Visit Enmed on the Web at http://www.enmed.com.
Intelligroup Inc. is a global application service provider (ASP) of customized, scalable enterprise and e-commerce solutions to specific industry verticals, including process and discrete manufacturing, professional services and the public sector. Intelligroup ASPPlus Hosting delivers and manages seamlessly integrated, mission-critical applications over a secure global network - on a predictable subscription basis. Through its select group of strategic alliances, Intelligroup provides businesses of all sizes with access to best-of-breed software, including SAP, PeopleSoft, Oracle, Niku, Onyx Software, MicroStrategy, Vignette and Ariba, and to the world-class infrastructure of AT&T's Ecosystem for ASPs, of which Intelligroup is a founding platinum member. Intelligroup has operations across the globe in the Americas, the UK, Sweden, Denmark, Australia, New Zealand, Japan, India, Hong Kong and Singapore. Intelligroup has been quoted on the Nasdaq National Market (ticker ITIG) since September 1996.
| Contact: | Shawn Yujuico VisiTech Public Relations Telephone: 817.267.9686 Fax: 810.885.5291 |
Cecilie Bulcha Senior Director Marketing Intelligroup (732) 590-1600 |
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