Onyx Software Continues Expansion Across Europe

Growth Brings Web-based CRM to Broader Audience

Bellevue, Wash. -- Onyx Software Corporation (Nasdaq: ONXS), a leading provider of Web-based Customer Relationship Management (CRM) systems, today announced that it has opened additional regional offices in Europe and has added senior-level management with proven experience in the European enterprise computing market to lead the expanded operations. Along with the recent release of French and German versions of Onyx Front Office, these actions solidify Onyx Software's commitment to the region.

The new regional offices, based in Paris and Munich, expand existing operations into true regional hubs with marketing, sales, and service infrastructure to support Onyx's growing European customer base. Onyx has hired Walter Fertl as vice president Europe, Middle East and Africa to oversee the expanding European operations. Fertl, formerly director of professional workstations at Compaq EMEA, brings broad experience in both the European and US enterprise computing markets. Fertl has also held senior positions at Silicon Graphics, Digital Equipment Corp. and Schlumberger.

Onyx has also hired Christophe Tournier, formerly in-country sales manager for The Vantive Corp, as director of Onyx France. Tournier has extensive knowledge of the customer relationship management industry and of the French market. The Paris headquarters office of Onyx France is made up of sales, marketing, and support employees.

"European companies, especially those in the UK, France and Germany, are moving quickly to build customer-centric businesses," said Walter Fertl. "Onyx Software's expertise in Internet business, our knowledge of European business and our track record of on-time, on budget delivery make us an excellent fit for companies looking to implement CRM. This latest expansion of our existing presence allows us to continue to improve our ability to help companies manage their customer relationships in these rapidly growing markets, whether they are local or global markets."

"There is a massive opportunity in Europe to bring Web-based CRM systems to organizations looking for a competitive edge," said Howard Hawk, Onyx Software vice president of international operations. "The Hewson Group predicts that companies in Europe will spend upwards of $3 billion on CRM in 2001, and we are well positioned to serve those companies with an award-winning solution and a solid track record of pan-European implementations."

The newly expanded operations in Germany and France augment Onyx's existing European footprint established over the last three years. In addition to its European headquarters in the UK, Onyx also has reseller partners in Benelux, Italy, Norway, Portugal, Spain, Sweden and Switzerland and offers localized product in each of these regions. The company's products are being used by Onyx customers in 14 European countries.

The French and German operations offer fully localized versions of Onyx Front Office products, running on localized versions of Microsoft NT and Microsoft SQL Server 7.0. Onyx software is built on a scalable international platform, allowing users in multiple countries to work from a single database presenting all captions, menus, help files and work notes in their local language.

About Onyx Software

Onyx Software is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalised digital workplaces for marketing, sales and service employees, business partners and customers. Onyx's systems are scalable, flexible, reliable and deploy quickly. They result in rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, Giga Information Group, NTL Internet, Prudential, Sharp Electronics, US Bancorp Piper Jaffray, Torex Meditel and Visio Corporation.

Contact:	Claire Bibby	Matthew Batters/ Xanthe Vaughan Williams
	Onyx Software	Herald Communications
	01344 322 034	0171 331 1300
	claireb@onyx.com	batters@herald-pr.com vaughanwilliams@herald-pr.com