Onyx Enterprise Portal Sets New Standard for Web-Based CRM

Bellevue, Wash. -- Onyx® Software Corporation (NASDAQ: ONXS) today announced the general availability of Onyx Enterprise Portal™, the industry's first Customer Relationship Management (CRM) portal. Onyx Enterprise Portal consolidates Web-based CRM functionality for marketing, sales and service users, other front office applications and relevant Internet content into a single personalized interface. "Onyx Enterprise Portal sets a new standard for all other CRM applications to live up to and establishes Onyx as the clear technology leader in web-based CRM. We're already seeing that it's reshaping the competitive landscape for CRM products," said Onyx Software President & CEO Brent Frei.

"Companies taking the next step with customer relationship management need to look beyond cosmetic Web-browser interfaces for traditional applications, and look at making the Web a strategic part of future CRM initiatives," said The Yankee Group's Director of Customer Relationship Management Strategies Robert Mirani. "Onyx's Enterprise Portal makes CRM the platform for everything users do, and delivers a best of breed solution, bringing together Onyx's strong web-based CRM functionality with relevant Internet content partnerships and third party applications."

Market Shows Strong Support for New Product

Onyx Enterprise Portal has already been shipped to over 45 companies in a wide range of industries, including Cincinnati Bell, Prudential Securities, Firstworld Communications and BuildNet.

"As a high-growth, next-generation communications company offering Internet and Web integration solutions, it was critical that we deployed a broad, Web-based CRM system that was flexible and could scale to meet our needs," said Marion Jenkins, CIO of telecommunications company Firstworld Communications. "One of our key criteria was the quality of Web technology in the system we chose. We made corporate site visits to several of the leading CRM vendors before choosing Onyx. We're pleased that they've delivered Onyx Enterprise Portal ahead of schedule and are in the process of implementing it across our organization to offer superior service to our customers."

"We see significant advantages in deploying Onyx Enterprise Portal throughout our bank," said Garry Fissenden, General Manager, Technology & Operations, ASB Bank of New Zealand. "The Web technology and architecture used within Onyx Enterprise Portal gives us greater flexibility in deployment and a stronger bank-wide architecture with a consistent n-tier architecture for all of our major applications. We highly value the strong ties to Microsoft's architecture direction as it fits with our stated direction."

Portal Increases Front Office Effectiveness Over Conventional CRM Products

Onyx Enterprise Portal was designed with three goals in mind: increase the productivity of front office workers, enhance their effectiveness in helping customers, and improve their adoption of CRM and complementary technology. By using open Internet architecture to create a fully customizable tool that is designed specifically for the tasks front office workers take on every day, Onyx has given organizations an application designed to improve corporate effectiveness. Sales teams can sell more, customers' needs can be met more effectively, user adoption can be dramatically increased.

"Onyx's portal approach to CRM has truly taken into account the way a user works," said Rich Bohn, host of the web site SellMoreNow.com "The 90s have been all about automation, which has been great for the software industry. But it hasn't been so great for the end users, who've been buried by all the applications they're supposed to use and the glut of information available from various Web sources. Finally a vendor is taking a lead in establishing a framework for pulling all the stuff users need into one place, and letting them just say no to what they don't need or use. Because they can personalize their interface, and because Onyx and their content partners give users what they need in context, users will be more productive, more effective, more responsive and more likely to actually use their customer management system."

Unique Combination of Front Office Specific Content and Applications

In conjunction with the delivery of Onyx Enterprise Portal, Onyx has signed partnerships with a wide range of leading application vendors and Internet content providers. Onyx Enterprise Portal ships with integrated Internet content that gives users instant access to corporate profiles, market research, competitive research, sales coaching, professional journals and organizations, stock quotes, maps, weather, news, and other information they need on a daily basis. This content is provided through partnerships with companies like Go2Net, iMarket, Microsoft, Miller-Heiman, OneSource, Selling Power.com, MyHelpDesk.com, Supportindustry.com, and 16 country-specific versions of Yahoo!

Onyx Enterprise Portal users also have seamless access to third party applications they need on a daily basis including productivity tools, Web collaboration, Web presentations, pricing, configuration, commissions, ERP, problem-resolution, knowledge bases, expense reporting and more. Onyx delivers this functionality through application partnerships with several companies including Active Touch, Captura, Expensable.com, FirstLogic, Instinctive Technology, Microsoft, Primus, and Trilogy.

"Onyx Enterprise Portal sets Onyx apart from conventional CRM vendors as well as generic corporate portal vendors," said Onyx Software Vice President, Sales & Marketing Eben Frankenberg. "Unlike conventional CRM companies that are moving to the Web by putting a browser veneer on top of their client/server products, Onyx built this product from the ground up as a pure Web portal. With integrated value-added content and applications out of the box, a customization framework, and leading personalization technology, Onyx Enterprise Portal is the only CRM product of its kind. And, unlike generic corporate portal products which only provide framework and personalization technology, Onyx Enterprise Portal provides rich CRM functionality along with front office-specific content. It's this focus on the specific marketing, sales, and service user audience that gives Onyx the stickiness generic portals don't have."

100% Pure Web Architecture

Onyx Enterprise Portal has been designed from the ground up to take full advantage of the latest Internet technology to maximize performance, scalability, and responsiveness. Built on Microsoft Windows Distributed interNet Application Architecture (DNA), Onyx Enterprise Portal is a thin client design with a highly extensible n-tier, component-based architecture. Onyx Enterprise Portal also includes personalization technology that allows users to customize it to their individual preferences.

"Onyx is delivering an innovative new approach to customer relationship management with its portal, designed specifically for the way sales, marketing and customer service people work. Onyx is a leader, both in its use of Microsoft Internet technologies and its delivery of tangible business benefits to Internet-focused companies," said James Utzschneider, director of Microsoft business frameworks. "Many companies across industries have chosen Microsoft and Onyx to enable their Digital Nervous System and leverage the Internet for compelling business systems that are scalable, reliable and cost effective."

Generally Available through Onyx, Onyx VARs, and Onyx ASPs

Onyx Enterprise Portal is available worldwide through Onyx Software's direct sales force, its value added resellers, and as hosted solutions offered through the company's Application Service Provider (ASP) partners.

About Onyx Software

Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-ASK ONYX, visit the Onyx Website at www.onyx.com or email info@onyx.com.

Editor's Note: Screenshot of Onyx Enterprise Portal is available by contacting Sonya Hotaling, KVO Public Relations, (503) 221-1551.

Onyx Software, Onyx Enterprise Portal, Onyx Customer Center, Onyx Customer Center-Unplugged, Onyx Web Wizards, Onyx Insight and Onyx Channel Connect are trademarks of Onyx Software Corporation. Microsoft, BackOffice and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. All product and company names should be considered trademarks of their respective companies.

Contact:	Heather Knox
	Onyx Software
	(425) 451-8060
	hknox@onyx.com