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Apr 22, 2002

Onyx Software Names Former Sybase Executive As New Senior Vice President of the Americas
Software Veteran Brings Years of Experience, Vertical Industry Expertise and Intense Focus On Results to Sales Leadership Position

BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS) today announced it has appointed John A. Fraser as its new senior vice president of the Americas. Effective immediately, Fraser will lead the company's sales, business development and services teams for the Americas.

Fraser's career spans more than 20 years in the high-tech industry, including a broad range of key positions in sales, marketing, services, support and operations. He has effectively led vertically focused enterprise software and sales teams for the financial services, healthcare, telecommunications and high-tech sectors. His experience includes working with Fortune 2000 accounts in ultracompetitive environments.

During his six-year tenure in an executive leadership role at Sybase Inc., revenue grew from $90 million to $1 billion. Before joining Sybase, Fraser led sales teams at MAI Basic Four for four years. Most recently, he operated as senior executive and advisor to several venture-capital-financed companies - setting overall direction and strategy, with particular emphasis on sales and marketing.

"Among a field of excellent candidates, John's qualifications stood out," said Brent Frei, CEO and co-founder of Onyx Software. "The most important things we looked for were individual performance, sales leadership and a demonstrated ability to create change. Throughout his career, John has consistently demonstrated an innate ability to exceed performance goals by bringing out the best in the people he leads. In nearly all his roles, John has exceeded performance targets, receiving both individual and team sales accolades. We're delighted that he's joined Onyx."

"I came to Onyx because it has the right blend of opportunity," Fraser said. "One, the overall CRM market is very promising; two, my background lines up really well with Onyx's market strategy; and three, Onyx has the essentials: a great product, satisfied customers and a track record of delivering on its promises."

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at 888-ASK-ONYX, or emai info@onyx.com.

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Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Bob Craig
Onyx Software
617-314-6846
Jamey Chown
Waggener Edstrom
Telephone: 425.638.7000

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MEDIA CONTACTS
Americas / Corporate Headquarters
Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa
Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan
Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311



Contact: 1.888.ASK.ONYX (1.888.275.6699) or info@onyx.com

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