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September 18, 2002
Onyx Software Showcases Customer Success at Gartner CRM Summit
Onyx Customers Featured in Case Studies, Analyst Presentations and Gartner Excellence Awards
BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced its roster of customers that will participate in Gartner's Fall CRM Summit, opening today in Chicago. Onyx will be highlighting five customers - UPMC Health Plan, Captaris Inc., The Seattle Mariners, Metavante Corp. and Suncorp - via presentations and case studies, culminating in the CRM Excellence Awards on Friday, Sept. 20. More than 700 business and IT executives are expected to attend this year's summit.
"The theme of this year's summit is 'Journey From Liftoff to Payoff,' with a focus on deriving real value from CRM while building customer-centric organizations," said Ben Kiker, senior vice president and chief marketing officer for Onyx Software. "We are thrilled to have five Onyx customers that embody this vision spotlighted at the summit."
UPMC Health Plan, a market-leading healthcare network provider, will present its case study as a finalist in the Gartner CRM Excellence Awards. Ed McCallister, CIO of UPMC Health Plan will speak about its CRM initiative as it relates to Gartner's Eight Building Blocks of CRM Excellence, which include vision, strategy, customer experience and metrics. Final awards will be announced at the event, and selection of the winners will be based in part on input from the conference audience.
Captaris, a leading provider of unified communications and mobile business solutions, will participate in a sales force automation panel titled "Is There a Pot of Gold at the End of the Rainbow?" John Nordin, project manager for Captaris, will speak about the company's successful transition to the new world of technology-enabled selling. The panel will share real benefits and actual improvements of sales-effectiveness that each participating organization has experienced.
The Seattle Mariners will lead an educational session that will focus on how the Mariners use Onyx to enhance baseball fans' experience, with an eye toward improving the organization's bottom line. Larry Witherspoon, vice president of Technology Services for the Mariners will discuss the critical need for an enterprisewide view of customers' interactions with the organization, a responsive customer service approach and personal attention to detail.
Additional Onyx customer highlights during the summit will include the following:
- UPMC Health Plan will demonstrate its in-production broker portal system powered by the fourth-generation Internet-based Onyx Enterprise CRM.
- Metavante, a leading provider in financial services technology, will demonstrate its in-production, private-label hosted CRM solution for community banks and credit unions, powered by Onyx Enterprise CRM.
- Suncorp, Australia's sixth-largest bank and second-largest insurance company, is being featured in an Onyx-led discussion on increasing products per customer in the highly competitive financial services arena.
Onyx Software Corp., worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web-services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at 888-ASK-ONYX or info@onyx.com.
| Contact: | Bob Craig Onyx Software 617-314-6846 |
Amy Fuller Waggener Edstrom Telephone: 425.638.7000 |
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