May 1, 2003
Getronics Elects to Embed Onyx CRM Within Banking Solutions
Leading Branch Platform extended with Best of Breed Financial Services CRM Solution
BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS)), worldwide leader in successful customer relationship management (CRM), today announced that Getronics, Inc., AMSTERDAM ('GTN'), a global information communication and technology services and solutions company with US headquarters in Billerica, MA, has selected Onyx to add CRM components to its suite of retail banking applications. Using integrated CRM components from Onyx, Getronics applications used in Internet banking, contact centers, and branches will provide all bank employees with a unified view of customer touches across all channels, enhancing service and sales capabilities.
Getronics, a leading provider of integrated, multi-channel bank products, is using Onyx's component-based, web services Embedded CRM™ platform which can significantly reduce the cost and complexity of integrating applications, to embed varying degrees of CRM features into its branch automation applications. Getronics offers a customizable suite of software applications that automate financial business processes across multiple delivery channels and business lines, bringing tighter integration among banking applications and branch, call center, and Internet banking channels.
Jerry Silva, senior analyst for TowerGroup, a financial services research and analysis firm in Needham, MA stated that, "The need for actionable CRM is higher than it has ever been. The combination of two best of breed vendors like Getronics and Onyx brings customer knowledge together with customer interaction to benefit both the institution and customer alike."
"Financial institutions today are looking to improve the service they provide to their customers and take advantage of cross-selling opportunities," said Michael Kerr, President of Business Solutions & Consulting at Getronics. "The flexibility of Onyx's Embedded CRM platform allows us to use as much, or as little, CRM as we need to provide new, tailored offerings and enhance our existing branch, call center and Internet banking products. We're giving banks a tremendous advantage and a full range of choices for customer-centric sales and service automation."
Getronics applications will embed a mix of Onyx CRM functionality, including Onyx's business and personal customer profiles, referrals and reminders, campaign management, alerts, tasks, analytics, surveys, and service requests. Teller applications, for example, will include streamlined referral and product recommendation processes, since the teller's role is still primarily a service function. In contrast, personal bankers will see a complete dashboard of information they need to organize their day: key customers and tasks, contacts, referrals, and the ability to initiate customer visits and generate reports. Getronics is adding CRM capabilities to its teller and platform automation, Internet banking, and call center applications.
"Getronics is taking full advantage of Onyx's Embedded CRM technology by selecting specific components for some applications and using our full suite as a framework for other uses," said Brent Frei, co-founder and CEO of Onyx Software. "This is another powerful example of the Embedded CRM model that is opening up significant growth opportunities for Getronics and Onyx."
Getronics is part of Onyx's Embedded CRM initiative, a component-based web-services model that enables partners to deliver CRM tailored to specific customer segments and needs. Using the XML-based web services architecture of the Onyx Embedded Platform, partners like Getronics, IBM, and Metavante assemble specific components of CRM into new or existing applications to create unique solutions and extend the value of existing offerings.
About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.
About Getronics
With more than 25,000 employees in over 30 countries, Getronics is one of the world's leading providers of vendor independent solutions and services to professional users of Information and Communication Technology (ICT). Getronics has provided the financial services industry with retail banking solutions and services for more than 40 years. Through consulting, integrating, implementing and managing Infrastructure Solutions and Business Solutions, Getronics helps many of the world's largest global and local organizations to maximize the value of their technology investment and improve interaction with their customers. Getronics' headquarters is in Amsterdam, with regional head offices in Boston and Singapore. Getronics' shares are traded on Euronext Amsterdam ('GTN'). For further information about Getronics, visit www.getronics.com/us.
Forward-Looking Statement
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Onyx Software
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