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December 3, 2002
Onyx Software Signs National Agreement with Blue Cross and Blue Shield Association
Agreement Recognizes and Strengthens Onyx's Leadership in the Healthcare CRM Market
Frisco, Texas - Onyx® Software Corp. (Nasdaq: ONXS) today announced it has signed a national agreement with the Blue Cross and Blue Shield Association (BCBSA), the association for the nation's 42 independent Blue Cross and Blue Shield health insurance Plans, which collectively insure more than 84 million Americans. The agreement stipulates that Onyx and BCBSA will jointly educate executives and decision-makers of the member Plans about Onyx's CRM solutions and success stories. BCBSA and participating Blue Plans also will advise Onyx in the development of product, marketing and promotion strategies tailored to Blue Cross and Blue Shield Plans.
"One of the objectives of the Blue Cross and Blue Shield Association is to support and enhance strategic technology initiatives at Blue Plans," said Jody Voss, Executive Director, Business Development, at BCBSA. "Over the past couple of years, we have closely tracked Onyx's growing presence in the CRM market for healthcare. We are confident that we've identified a strong player to help our Plans use CRM technology to enhance member satisfaction, manage broker effectiveness, and expand provider networks."
"Onyx already counts several BCBS Plans among its customers, including Regence BlueCross BlueShield of Oregon, Regence BlueShield of Washington, Regence BlueShield of Idaho and Regence BlueCross BlueShield of Utah which make up The Regence Group," said David Self, vice president of healthcare, Onyx. "We understand the unique characteristics and challenges that healthcare organizations face, and we look forward to helping additional BCBS Plans experience the level of CRM success that Onyx is well known for." As a leading provider of CRM solutions to the healthcare market, Onyx offers an integrated suite of healthcare-specific portals - the Onyx Employee Portal (OEP), Onyx Broker Portal (OBP), Onyx Provider Portal (OPP) and Onyx Member Portal (OMP). "The healthcare industry has weathered a period of turbulent change - rising costs and government regulation have contributed to narrower operating margins, while customer expectations have increased dramatically," said Wayne Haddad, senior vice president and CIO for The Regence Group. "In this environment, we need to use technology as an enabler for putting the customer at the center of our operation. With Onyx, we have the platform to improve our sales effectiveness and to ultimately realize our customer centric vision." About Onyx SoftwareOnyx Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks, Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at 888-ASK-ONYX or info@onyx.com.
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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