Top Rated HMO in Illinois Selects Customer Relationship Management Solution Tailored for Managed Care Organizations

Bellevue, WA - Onyx Software® Corporation (NASDAQ: ONXS), a leading provider of Web-based customer relationship management (CRM) solutions, today announced that Health Alliance Medical Plans has selected Onyx Front Office for Managed Care to implement across the organization, in marketing, sales, underwriting, member service, and provider relations. Onyx Managed Care will be used in Health Alliance's commercial and Medicare businesses as well as to manage provider and broker partner relationships. Health Alliance, rated the number one HMO in the state of Illinois by US News and World Report, is the largest managed care organization in downstate Illinois with over 200,000 members.

"We're very pleased that Health Alliance has chosen Onyx Managed Care to help attract and retain members and manage critical business relationships. With Onyx, they will integrate the Web into their business and streamline their internal processes," said Onyx Software industry marketing manager Lori Preston. "Onyx Managed Care is a complete relationship management system that was designed to leverage best practices across the industry. We're looking forward to a long and successful partnership with Health Alliance."

Health Alliance Chooses Enterprise Wide Automation of Sales and Service

Before selecting Onyx as their customer relationship management solution, Health Alliance had a number of manual and paper processes that prolonged sales, enrollment and service activities. Onyx will help Health Alliance automate these processes and better understand their members. Reps will also be able to quickly respond to all types of general member requests. In addition, member service reps will be able to proactively address and resolve member issues involving claims. Onyx Managed Care will be integrated with their MC 400 claims processing system.

"We are very excited about using Onyx Managed Care to manage relationships with the most important part of our business - our members. Onyx Managed Care will increase the efficiency of team selling with brokers with a tightened sales-underwriting link for quick quote generation and a shorter sales cycle, " said Health Alliance Chief Executive Officer Jeff Ingrum. "Better still, the system's enterprise-wide nature will enable everyone in our organization - from sales and underwriting to member service and provider relations - to have access to accurate and complete marketing, sales and service histories. The result is a knowledgeable internal team that is able to track employer groups and Medicare members from the sales cycle to enrollment and service in order to provide top-notch service and build long-term equity into every member relationship. We are also very impressed with Onyx's web technology and capabilities that will allow us to extend our enterprise to our customers and partners for self-service."

Finding a Solution to Manage Both Member and Provider Relationships

Health Alliance began searching for a CRM solution not only to manage their employer group and member relationships for increased member acquisition and retention, they also needed a system to recruit and retain their most important partners - providers. "Physicians are key to our success as a managed care organization as they are providing direct patient care to our members," said Health Alliance Director of Client and Provider Services Jim Borgstrom. "Managing both our member and provider information in the same system also assists in quickly identifying the best providers for our members' needs." Using Onyx Managed Care, Health Alliance's provider relations group will be able to track contract terms, provider profiles, automated literature fulfillment, and provider interactions such as field visits and service activities. Planned integration with their credentialing system will also expedite the provider recruitment and application process; and integration with their provider directory system, GeoAccess DirectoryExpert, will ensure updated and accurate provider information is available to members and employer groups.

About Onyx Managed Care

Onyx Managed Care is built on Onyx Software's core CRM solution, Onyx Customer Center™. Onyx Managed Care provides marketing, sales, service teams and extended partners with a single, comprehensive tool for managing, sharing, and viewing all member, prospect, provider and broker information. It combines best practice knowledge and industry-specific technology. Managed care organizations can get up an running quickly with Onyx Managed Care, benefiting from industry-specific process maps, reports and pre-configured fields and business rules.

About Onyx Software

Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Health Alliance Medical Plan, Interactive Intelligence, Neighborhood Health Plan, Northwest Permanente, NTL Internet, Plumtree, Portland Trailblazers, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699, visit the Onyx Website at www.onyx.com or email info@onyx.com.