Customers rewarded for setting standards for success and innovation through customer-centric e-business practices
Orlando, Florida - Onyx Software Corporation (Nasdaq: ONXS), a leading provider of enterprise-wide, customer-centric e-business solutions, today honored the recipients of the first annual Onyx Achievement Awards during the Onyx Software Worldwide Customer Conference in Orlando, Florida. The winning companies, including ChemPoint.com, International SOS, JetForm, Princeton Financial Systems, StorageNetworks and Webhire, were recognized for their exceptional use of Onyx products in achieving significant and measurable business results.
"These innovators clearly demonstrate how, by implementing Onyx customer-centric e-business solutions, companies can achieve significant financial results, offer superior customer service and be recognized as industry leaders," said Onyx Software president and CEO Brent Frei. "Our customers understand that in today's Internet economy, dedication to customer satisfaction is vital to staying ahead of the competition. That's why we think Onyx is better than any other company at helping businesses become customer-centric and win in the Internet economy."
The awards were presented during a luncheon at the 4th Annual Onyx Software Worldwide Customer Conference where more than 500 Onyx customers and partners from around the world are gathered to discuss and shape the role of customer-centric e-business solutions in the Internet Economy. The Onyx Achievement Awards 2000 winners are:
International SOS, Best Enterprise-Wide Usage of Onyx Front Office
Headquartered in Singapore, International SOS is the world's largest medical assistance company employing more than 2,500 dedicated professionals including over 500 doctors and nurses deployed across five continents. The company operates 25 alarm centers, 20 international clinics and more than 100 remote site operations worldwide. With Onyx, International SOS has enabled its offices across the world to provide exceptional customer service and support by ensuring that employees have instant access to a complete view of the customer, from anywhere at any time. In addition to using Onyx in the far corners of the earth, including countries such as Indonesia, Spain, Czech Republic, Holland, Russia and South Africa, Onyx Front Office is used throughout all parts of the company. With approximately 400 trained users, International SOS's Onyx solution is used by personnel in sales, customer support, operations, accounting and management.
Webhire, Best Use of Onyx for E-Business
Webhire, based in Lexington, Mass., provides Internet recruiting solutions to corporations that help employers use the Web to quickly and cost-effectively post jobs on the Web, attract and evaluate talent and manage the hiring process. By using Onyx's customer-centric e-business solution to track Web site activity, the company can obtain detailed information about banner ad hits, the number of visits to the Web site, the number of leads generated from banner ads and the actual sales the ads produced. Webhire is also able to build a history of its usage with vendors, and can accurately negotiate contracts based on factual information, not speculation. In addition to using Onyx for lead tracking, Webhire has also simplified its e-commerce offerings by creating a full e-commerce application that is directly tied to its internal Onyx database so that employees are notified and updated on all customer interactions and purchasing incidents.
Princeton Financial Systems, Best Return on Investment (ROI)
Princeton Financial Systems, headquartered in Princeton, New Jersey and an independent subsidiary of State Street Corporation, is a leading provider of investment management software systems and application service provider (ASP) services for institutional investors worldwide. Before Onyx, Princeton Financial Systems was using eight disparate databases across multiple departments to track customer support incidents and data, making basic customer information difficult to easily access or share. Since implementing Onyx in numerous departments including client support, technical support, product management, worldwide sales, legal and marketing, Princeton Financial Systems has improved workflow efficiency, eliminated duplication of data, and improved client and management reporting. During just a three-month time period, Onyx Front Office also enabled Princeton Financial Systems to reduce expenses in open support incidents by seven percent, and the company now receives 20 percent of its support requests via the Web through its SupportCenter.
StorageNetworks, Best Training Program for Onyx Front Office
StorageNetworks, a leading Storage Service Provider (SSP) for the e-Economy based in Waltham, Mass., grew from 50 to 600 employees in one year, and has aggressive goals for continued rapid growth. The company enables emerging Internet companies, e-commerce companies and established enterprises to store, protect and access critical information more easily, reliably and efficiently. In order to efficiently manage sales processes, customer relationships and partner channels, StorageNetworks realized it needed a comprehensive, enterprise-wide application that could scale to keep up with the company's fast growth. StorageNetworks selected Onyx and implemented an aggressive plan for immediate user adoption. In just one month and three days, the company successfully trained more than 200 of its staff members, including teams from the United Kingdom and Germany, on how to leverage the new Onyx solution. Total in-class training time lasted a day and a half, and the sessions focused not just on technology, but in large part on the business processes and the relevant Onyx functionality required to meet the organization's unique needs.
ChemPoint.com, Best Integration
ChemPoint.com, an Internet-enabled, online "e-distributor" of specialty and fine chemical products headquartered in Bellevue, Wash., built a completely automated business IT infrastructure by integrating best-of-breed technology applications from nine software companies including Onyx, ePrise, InterWorld, Great Plains, Microsoft and Yantra. ChemPoint.com had identified business objectives that included high-touch customer service using an integrated system solution. Recognizing that Onyx was critical to the success of ChemPoint.com's objectives, the company implemented Onyx to provide the workbench for ChemPoint.com's employees to manage registrations, quotes, orders and general customer service. In addition, Onyx enables ChemPoint.com to facilitate campaigns, registrations and order fulfillment for its suppliers.
JetForm, Best Overall
JetForm, headquartered in Ontario, Canada with locations in 11 countries including Singapore, China and Japan, provides innovative e-process automation tools that streamline interactions with customers, partners and employees. An Onyx customer of four years, JetForm was nominated in three of the six Onyx Achievement Awards categories, including Best Enterprise Usage, Best Integration and Best Training Program. JetForm originally used Onyx in just two departments-sales and marketing. Now, all departments within JetForm use the Onyx solution, including research and development (R&D), finance, sales, services, information center, client relations, and even customers. In addition to using Onyx across the entire enterprise, the solution is widely used by all areas of JetForm in each of its 11 international offices.
Using Onyx Front Office, JetForm created a JetForm Order Entry (JOE) system for order tracking. With JOE, orders start in the Onyx database, go through approvals, go to an outsourced fulfillment center for processing, and then back to the Onyx solution for completion. At any time during the process, users can see what products the customer owns or the status of a current order-Onyx makes this possible. Based on the success of JOE, JetForm now has plans to Web-enable its system using Onyx.
"We had an impressive amount of interest in the Onyx Achievement Awards, and it's exciting to know that our customers are so dedicated to servicing their customers at the highest level," said Onyx Software senior vice president of sales and marketing, Eben Frankenberg. "It was a very close call in each of the categories-this is definitely a testimony to how Onyx's customer-centric e-business solutions are helping companies succeed in a fiercely competitive market."
Finalists
Onyx Achievement Award finalists include: Aames Financial Corporation, Broadwing Communications, Creativepro.com, Enmax, Lightware, Neighborhood Health Plan, and Videotron Business Network.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading supplier of enterprise-wide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, including customers, partners and sales, marketing, service and call center functions.
Onyx Software's award-winning products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as Agile Software, American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Ericsson, FirstWorld Communications, Hummingbird, International SOS, NTL Group, Portland Trail Blazers, Prudential Securities, Sierra Health Services, Singapore Cable Vision and US Bancorp. For more information call 1-888-275-6699 or email info@onyx.com.
The Onyx Software 1999 Annual Report is available for download at www.onyx.com/annualreport/.
