Bellevue, WA --- Onyx Software Corporation (NASDAQ: ONXS), a leading provider of Web-based customer relationship management (CRM) solutions today announced has been named a finalist in all three Microsoft CRM Industry Solutions Awards that it entered, more than any other vendor. Onyx is a finalist in the following categories: Best Internet Solution - Commerce Enabled, Best Internet Solution - Customer Self Service, and Best Integrated Customer Relationship Management Suite Solution. Finalists are chosen based on their ability to demonstrate their customers' successful use of their customer management system, from total cost of ownership to deployment to integration with other applications.
"We are pleased about this recognition for our customers' innovative use of and success with our products. It comes on the heels of other major awards for employee satisfaction, customer satisfaction and fast growth," said Onyx Software President & CEO Brent Frei. "We founded Onyx with certain key principles, and believe that a great company is built on a combination of great products, great employees, and happy customers. It is rewarding to see the industry recognizing that we continue to deliver in all of these areas."
Customer Success Story: Lightware, Best Internet Solution - Commerce Enabled
Onyx Front Office has enabled Lightware Corporation, the fastest growing LCD projector company, to be the first in their industry to provide a complete e-Business solution directly to their customers. Onyx Front Office provides Lightware with a means to provide complete Internet-based customer management capabilities in marketing, sales, service and technical support, creating the foundation for Lightware's e-Business vision. The Onyx Front Office infrastructure has allowed them to establish a direct sales model quickly, where none existed before, while improving customer service, increasing direct sales opportunities and increasing employee efficiency. Onyx Front Office was implemented at Lightware by equarius, an Onyx systems integration consulting partner with extensive e-Business experience.
For more information on this story, email info@onyx.com or visit www.equarius.com
Customer Success Story: Clarus Corporation, Best Internet Solution - Customer Self Service
Clarus Corporation, a pioneer and leading provider of business-to-business (B2B) e-commerce applications for controlling operational resources, uses Onyx Front Office to provide top-line customer service and support, while providing their customers with innovative Internet-enabled self-service capabilities. Clarus has used Onyx to create a Web site that extends to its customers and partners, for online support for customers and internal support for representatives and business partners. Now users can view and update support incidents in real-time, search a knowledge base for self-service and receive automatic email notifications if their support incidents are updated. This has resulted in improved support efficiency, responsiveness and more flexibility in Clarus' support organization. Using Onyx Front Office, Clarus has reduced support incident resolution time by 40 percent, and has cut reporting time from a week to merely minutes.
For more information on this story, email info@onyx.com.
Customer Success Story: Sierra Health, Best Integrated CRM Suite Solution
Sierra Health Services, the largest HMO in Nevada, uses Onyx CRM solutions to integrate customer information enterprise wide for marketing, sales, service, and broker management. This integrated approach to their customers has improved forecasting and reporting capabilities, decreased their sales cycle, and increased coordination between departments and customers.
According to Mike Montalvo, VP Sales, Marketing and Underwriting for Sierra, "as the largest health plan provider in Nevada, we are always looking for ways to better serve our customers and sales channels. By automating and streamlining our business with Onyx Front Office, we are able to provide a higher level of service, while reducing our cost of doing business. With Onyx Front Office, we are better able to respond to our customers and stay ahead of the competition."
For more information on this story, email info@onyx.com
Final judging for the Industry Solution Awards will take place at Boston's DCI Customer Relationship Management trade show and announced on Oct26.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699, visit the Onyx Website at www.onyx.com or email info@onyx.com.
