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July 9, 2002

Onyx Software Strengthens Executive Leadership Team
Ben Kiker Named Senior Vice President and Chief Marketing Officer; Bill Bunker Named Vice President of Financial Services

BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS), a worldwide leader in successful CRM, today announced it has appointed Ben Kiker as its senior vice president and chief marketing officer. Kiker replaces interim marketing vice president Bill Bunker, who has been named vice president of Onyx's financial services vertical market.

Kiker will lead the company's global marketing team, where he will be responsible for Onyx's corporate and marketing strategy, including product management and marketing, corporate marketing, demand generation, public and analyst relations, and vertical marketing.

Kiker's career spans more than 14 years in the enterprise applications industry, including executive leadership positions for both public and venture-backed companies. In the CRM industry specifically, Kiker served as vice president of corporate marketing for Clarify Inc., a global provider of customer relationship management and e-business solutions. Kiker was a member of the management team that led Clarify's growth into the No. 2 position in the highly competitive CRM market. During his tenure, revenues grew from $80 million (U.S.) to more than $200 million (U.S.). Before working at Clarify, Kiker served as director of Field Marketing for The Vantive Corp., another provider of CRM software in the early 1990s.

Before Vantive, Kiker served as director of Brand Marketing for Octel Communications, one of the world's largest providers of voice messaging products and services. In this role, he managed marketing programs, marketing communications and public relations for Octel's $350 million (U.S.) global business solutions division. Kiker began his career with Aspect Communications, one of the pioneers in customer service call center technology.

Bill Bunker will lead Onyx's financial services vertical market and continue to serve on Onyx's executive management team. In his new role, he will be responsible for all financial services activities at Onyx including sales, business development, alliance development and product management.

Financial services is one of the most successful vertical markets for Onyx, and Bunker's appointment to this position furthers the company's investment in this industry. Onyx has more than 150 customers in the financial services sector including Credit Suisse First Boston, ASB Bank, SAFECO Corp., RHB Bank, Dreyfus Corp., Prudential Financial and American Express. Onyx has developed relationships with companies such as Microsoft Corp. and IBM Corp. to provide comprehensive, customer-focused solutions specific to financial services. The company also works with vertical service providers such as Metavante Corp. to provide hosted CRM services to community bank and investment management institutions.

As a five-year Onyx veteran, Bunker drove the company's product and corporate strategy, including its shift to a Web-based CRM product suite. In addition, he helped drive key decisions that have positioned the company to seize leadership in the burgeoning market for Web services-enabled CRM.

Before joining Onyx, Bunker worked for Apple Computer Inc., International Finance Corp. and Booz Allen & Hamilton. While with Booz Allen & Hamilton, Bunker was a member of the financial services team and provided executive-level advice to leading international financial institutions.

"Customer success is what matters here at Onyx," said Brent Frei, CEO of Onyx Software. "We are focused on delivering the best on-time, on-budget CRM deployments, as well as the best customer satisfaction in the industry. Starting with naming John Fraser earlier this year as our senior vice president for the Americas, and now adding Ben to our marketing team and with Bill focusing on financial services, we have proven industry veterans who can each drive the results Onyx and its customers need."

About Onyx Software
Onyx Software Corp. is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at (888) ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements including statements about Onyx's ability to obtain a leadership position in the CRM industry. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the successful deployment and use of Onyx products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

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Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Bob Craig
Onyx Software
617-314-6846
Amy Fuller
Waggener Edstrom
Telephone: 425.638.7000

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MEDIA CONTACTS
Americas / Corporate Headquarters
Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa
Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan
Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311



Contact: 1.888.ASK.ONYX (1.888.275.6699) or info@onyx.com

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