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August 4, 2003
Onyx Software and Metavante Integrated CRM Solution Delivers Success to Retail Banking Customers
Embedded CRM Application Enables Retail Bankers to Deliver Superior Customer Service
Banks, such as Provident Bankshares Corporation, Baltimore, Md.; INTRUST Bank, Wichita, Kan.; Bank of Marin, Corte Madera, Calif.; Park Bank, Milwaukee; and Astoria Financial Corporation, Lake Success, N.Y. are using ECM to streamline financial transactions and customer interactions, enable bank staff to identify up-sell and cross-sell opportunities for additional products and services, and turn customer interactions into sales opportunities. With the latest wins, Metavante's client list has expanded to include plans for more than 3,000 individual ECM application users in a dozen-plus financial institutions. "Banks are learning that investing in customer relationships is the quickest way to grow their bottom line," said Jamie Geschke, senior vice president and general manager, Metavante Financial Technology Services and Customer Relationship Management. "Seamlessly integrated with the Metavante branch automation solutions, the Metavante ECM solution, powered by Onyx, allows financial institutions to create a customer-centric sales environment, which may lead to increased customer satisfaction, loyalty and profits."
"Our bank's continued success in growing core loans and deposits, as well as non-interest income is a direct result of our ongoing commitment to smart customer strategies," said Patrick London, SVP & Relationship Development Manager, Bank of Marin. "The ECM solution from Metavante makes our customer-focused strategy possible by providing a comprehensive tool that enables us to quickly identify and offer the right products and services to meet our customer's needs."
ECM is designed specifically for financial industry users, including executive management, commercial lenders, call center agents, and branch banking personnel. It presents a highly customized Onyx user-interface to end users, allowing for comprehensive customer, financial, and relationship data to be gathered, integrated, and shared enterprise-wide through a single interface. The ECM partnership combines Onyx's award-winning sales and service automation with the proven hosting and integration capabilities and financial services expertise of Metavante. Metavante integrated its core processing applications and Onyx CRM functionality using the Embedded CRM platform, using its flexible framework and XML-based application server for easy integration and configuration.
"The Metavante success in selling ECM to its banking customers is a great example of Onyx's Embedded CRM model, a key growth segment of the overall CRM market," said Brent Frei, co-founder and CEO of Onyx Software. "Metavante has seamlessly embedded best-of-breed CRM within their overall application suite to provide a superior, better-integrated user experience. Onyx's success with Metavante is largely a result of our flexible technology and business model which enables Metavante to deliver powerful but easy-to-use CRM capabilities to its customers in a form they can use."
Metavante is part of Onyx's Embedded CRM initiative, a component-based web-services model that enables partners to deliver CRM tailored to specific customer segments and needs. Using the XML-based web services architecture of the Embedded CRM platform, partners like Metavante, IBM, and Getronics assemble specific components of CRM into new or existing applications to create unique solutions and extend the value of existing offerings.
About Metavante
To improve the financial experience for more than 5,100 clients - including the largest 20 banks in the United States - and their thousands of customers, Metavante Corporation delivers virtually all of the technology that an organization needs to offer financial services. Metavante offers financial technology solutions that drive customer relationship management, electronic banking, electronic funds transfer and card solutions, electronic presentment and payment, financial technology services, and wealth management. Headquartered in Milwaukee, Wis., Metavante is wholly owned by Marshall & Ilsley Corporation (NYSE: MI). Metavante is a registered trademark of Metavante Corporation. For more information, see www.metavante.com.
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX, or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
Chip Swearngan Metavante Corporation 414.357.3688 chip.swearngan@metavante.com |
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