Leading Provider of Live, Interactive Web Event Technology and Services Selects Enterprise Wide Customer Relationship Management Solution

Bellevue, WA - Onyx Softwareâ Corporation (NASDAQ: ONXS) today announced that Netpodium Inc. has chosen Onyx Front Office as its Customer Relationship Management (CRM) solution. Onyx Front Office will be used across the Netpodium organization in sales, marketing and service and will be extended to the Internet to manage all prospect, customer and partner relationships. Netpodium, based in Seattle, is a leader in Web-based interactive communications that supports audiences of 20 to 2,000 in a live virtual venue.

"We are extremely pleased with our Onyx decision. Onyx Front Office will give us the ability to track leads generated by marketing and monitor and forecast our sales activity. More importantly, each employee, no matter what their role, will have full access to customer, prospect and partner information so they can provide the best, most accurate service," said Wayne Burns, Netpodium's chief financial officer and vice president of operation. "The Onyx solution will offer us visibility into our pipeline and the status of our customer relationships. It is critical that we have this information and are able to execute on it; Onyx provides us with this."

Looking for the Right Solution: Internet Integration Needed

In April 1999, Netpodium outgrew its existing contact management system and started searching for a more advanced customer relationship management system. In evaluating CRM products, Netpodium looked for key factors that would enable enterprise wide communication and allow employees to track and analyze customer and prospect relationships across sales and marketing. Netpodium wanted a product that could grow with the organization, take advantage of the Internet, offer complete reporting and forecasting functionality and ultimately integrate to the company's own Web broadcasting products. "During our search, we evaluated a number of vendors. As an Internet focused company, we wanted a vendor that shared our dedication to Web technology. When we heard that over 75% of the Onyx customer base was using Onyx Web technology, we knew we'd found the right vendor to bring our customer relationships to the Web," Burns commented.

Enterprise Wide Automation of Sales, Marketing and Service

With Onyx Front Office, Netpodium will be able to accurately measure the effectiveness of marketing campaigns and determine the best lead sources. Netpodium can then use this data to accurately allocate marketing budgets. Through the reporting functionality in Onyx Front Office, employees will be able to analyze the sales pipeline and build accurate forecasts that are critical to operational budgeting.

Additionally, through Onyx's Web interfaces, Netpodium will extend the sales and marketing functionality of Onyx to its Web site in order to capture leads on-line as prospects register for Netpodium broadcasts. Because of the immediacy of Onyx's Web technology, Netpodium sales people can immediately act on these leads while prospects are still on their site. This extension will allow Netpodium to provide improved promotion, registration and follow up for their Netpodium Internet broadcasts.

About Netpodium Inc.

Netpodium Inc. is an innovator in the area of live, interactive Web-based events that offer new ways for organizations to engage and communicate with customers, partners and employees worldwide. The company was founded in December 1997 and since that time has taken a lead in the emerging category of interactive broadcasting on the Web. Its technology and event hosting service are helping companies to involve global audiences in sales training, product launches, press conferences, technical briefings, customer seminars and more. Netpodium Web events offer a 'virtual face-time' experience that builds on audio and video streaming media platforms from RealNetworks (Nasdaq: RNWK) and Microsoft (Nasdaq: MSFT) to create a rich multimedia and completely Web-centric experience. The company's software is being used by some of the top corporations in the fields of high technology, pharmaceuticals, financial services, management consulting, education and healthcare.

About Onyx Software

Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Press Holdings and US Bancorp Piper Jaffray. For more information call 1-888-275-6699, visit the Onyx Website at www.onyx.com or email mailto:info@onyx.com.