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March 25, 2003
Onyx Software Announces Availability of On Demand CRM From IBM
IBM Teams with Onyx to Deliver e-Business on Demand Application
Based on Onyx Embedded CRM Platform
BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced the availability of a new online CRM solution powered by Onyx and delivered by IBM. The new service makes enterprise-wide CRM functionality available as an on-demand utility and gives medium-sized businesses a choice for flexible, cost-effective CRM that can deliver immediate return on investment. Customers can acquire the solution directly from either IBM or Onyx.
Onyx has teamed with IBM to use Onyx's award-winning Onyx Enterprise CRM suite as the foundation for this turnkey e-business service. Available for a monthly charge and having the ability to be implemented in 30 days or less, the on-demand CRM service is being managed and delivered by IBM. The utility service is specifically architected and scalability-tested for the multi-tenant environments required in the hosted application space, and will be accessible by customers using nothing more than a web browser. "Onyx's experience in the mid-market and its web-based architecture made it the natural choice for this IBM CRM utility offering," said Mary Garrett, Vice President of Distribution Channels and Mid-Market, IBM Global Services. "This utility service from IBM and Onyx makes CRM functionality reliable, affordable, and easy to use. We're allowing companies to focus on what matters - their customers - while IBM takes care of their CRM infrastructure for them." "The CRM industry is full of well-known war stories of failed implementations. As a result, many companies have felt their only chance of success was to subscribe to online offerings that turned out to be nothing more than 'throw away' alternatives," said Onyx president, co-founder and CEO Brent Frei. "Today Onyx and IBM are offering a new way for companies to experience CRM success, and that new way combines nearly a decade of CRM domain and implementation expertise from Onyx coupled with the security, service and support of IBM." The on-demand CRM service offers capabilities not usually available with online applications, including enterprise-class functionality, scalability, customization and integration. The offering has the ability to grow with an organization's business, allowing the ability to tailor and modify the application and its infrastructure to meet an organization's current and future needs. Out of the box, subscribers have access to the depth and breadth of a full suite of marketing automation, sales force automation, and service and support tools. With simple administration tools, organizations can easily customize user screens, workflows and the application's underlying business rules to reflect how they do business. The IBM CRM utility service is available for as few as 25 users. IBM is one of the first Onyx partners to deploy Onyx's Embedded CRM Platform, a leading web-services model that enables Onyx partners to deliver CRM tailored to specific customer segments and needs.
About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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