BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a global supplier of customer relationship management (CRM) enterprise applications, today congratulated one of its premier sports franchise customers - the Arizona Diamondbacks - on its success in winning the 2001 Major League Baseball World Series in record time. The Diamondbacks have also successfully implemented its CRM solution from Onyx Software, using it to drive sales, increase revenue, maximize marketing and sponsorship campaigns, and improve customer service and support.

"The Diamondbacks have had an incredible season," said Eben Frankenberg, executive vice president for Onyx. "This is the fastest any expansion team has ever won the World Series, and we at Onyx would like to congratulate them on their record-setting season. As a team that is delivering results to their fans - both on and off the field - the Diamondbacks are a perfect example of what commitment, drive and the pursuit of excellence can deliver."

The owners of the Diamondbacks and Phoenix Suns basketball team selected the Onyx CRM platform because of Onyx's extensive experience and track record in the realm of professional sports. As Onyx has done for customers including the Portland Trailblazers, Anaheim Angels, Anaheim Mighty Ducks, Seattle Seahawks and Seattle Mariners, it is providing the Suns and Diamondbacks a 360-degree view of their customers, allowing them to implement targeted marketing efforts that strengthen loyalty.

"Onyx is a proven platform designed to help professional sports franchises build relationships with their customer base - the fans," said Bill Bolt, the Suns and Diamondbacks vice president of information systems. "In our industry, it's all about creating a unique experience for customers - one they associate with your team and no other."

The Suns and Diamondbacks are employing Onyx's Web-based flagship portal product, Onyx Employee Portal, to automate sales tracking and leads, execute targeted marketing campaigns, track marketing inventory and literature fulfillment, and manage sponsorships. Onyx also provides support for detailed customer analysis and reporting. Through the Onyx Customer Portal, the teams will offer Web-based customer service and Web self-service, as well as personalized Web-based marketing.

Another Onyx customer - the Seattle Mariners - narrowly missed going to this year's World Series and equaled the MLB record for most wins during the regular season, matching the mark set by the Chicago Cubs in 1906.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending June 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.
Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311