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Sep 13, 99

Onyx Software and IBM Offer One-Stop Financing for CRM

Agreement Makes IBM a Comprehensive Financing Provider for Customers Investing in Onyx Customer Relationship Management Systems

Bellevue, Wash. -- Onyx® Software (NASDAQ: ONXS), a leading provider of Web-based customer relationship management (CRM) systems, and IBM Global Financing, today announced a strategic relationship for financing complete CRM solutions. As part of the agreement, IBM Global Financing (IGF) will provide financing to customers for hardware, software, and services associated with the rollout of Onyx Software's award winning CRM system. This relationship is unique in that it does not require any IBM hardware, software or services in the transaction, but instead is dedicated to financing the customer's choice of products and services.

"IBM Global Financing is the world's largest IT financier. With Onyx Software and IGF, organizations will be able to get their customer relationship management decision made and implemented quickly without financial roadblocks," said Peter Leland, independent software vendor customer financing manager, IBM Global Financing. "Companies looking for competitive advantage are turning to Onyx to help them acquire and retain valuable customers. With business moving at the speed of the Internet, they need to be able to deploy their CRM system today, before their business changes. IGF is delighted to give companies an innovative financing channel so they can implement their soup-to-nuts CRM solution without waiting for a lengthy capital approval process."

"We're pleased that through this agreement with IBM Global Financing, Onyx will be able to offer our customers the added service of a complete, tailored financing package for their CRM system," said Mark Upson, Onyx Software vice president, North American sales. "IGF has developed a series of popular financing alternatives for Onyx customers that will allow them to manage and finance their hardware, software, training and consulting needs across the front office. Whether it's a fast-growth company with limitations on capital outlay or an established company with multiple IT expenditures, these options will help them get their mission-critical CRM system installed quickly with a payment plan that meets their needs."

IBM Global Financing will be offered through Onyx Software's direct sales force as well as through its value added resellers. IGF field sales people will work with Onyx and its customers to structure the best financial alternatives.

About IBM Global Financing

IBM Global Financing is the market leader in software financing and continues to grow by expanding its portfolio of relationships with the world's leading software developers. IBM Global Financing serves organizations of all sizes in more than forty countries and also provides flexible commercial financing to resellers and remarketers. For more information, solution developers should send a note to paleland@us.ibm.com. General information about IBM Global Financing can be found at our website at www.ibm.com/financing.

About Onyx Software

Onyx Software Corporation (NASDAQ: ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-Business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Cable Vision and US Bancorp Piper Jaffray. For more information call 1-888-275-6699, visit the Onyx Website at www.onyx.com or email info@onyx.com.

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Onyx Software, Onyx Customer Center, Onyx Customer Center-Unplugged, Onyx Enterprise Portal Onyx Web Wizards, Onyx Insight and Onyx Channel Connect are trademarks of Onyx Software Corporation. Microsoft, BackOffice and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. All product and company names should be considered trademarks of their respective companies.

Contact: Heather Knox Carol Blaszczynski
Onyx Software IBM Global Financing
(425) 451-8060 (914) 765-6647
hknox@onyx.com blaszcar@us.ibm.com

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