BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a global supplier of customer relationship management (CRM) enterprise applications, has been listed a leader in Gartner Inc.'s 2H01 Mid-Market CRM Magic Quadrant. Citing Onyx's vision and ability to execute, Gartner announced its latest findings today at its Fall 2001 CRM Summit in Orlando, Fla.

Addressing investors at the CSFB Software and Technology Conference in San Francisco, Onyx chief executive officer Brent Frei said, "As an organization that knows what it takes to bring CRM to the mid-market, we couldn't be more pleased to be listed as a leader in this Magic Quadrant. Midsize businesses continue to hear tall tales and empty promises from enterprise CRM vendors, when what they're really looking for is the same level of functionality, combined with greater flexibility and lower total cost of ownership."

With an established foundation in the mid-market, Onyx has demonstrated its ability to identify and deliver the key elements midsize companies need from CRM, which include rapid implementation for faster ROI, nimble technology that can grow and adapt with the business, and strong support of business strategy and processes. As a result of this success, Onyx's implementation strategy for mid-market customers can serve as an example for large enterprises looking to capitalize on CRM. Onyx has observed that, rather than attempting a "one-size-fits-all" implementation, more and more large businesses are acting as a collection of mid-market operating units and granting their divisions greater autonomy in making technology decisions.

"CRM vendors that have traditionally focused on Fortune 500 companies are now turning their attention to the mid-market in an effort to shore up sagging sales and revenue," said Frei. "We believe these vendors have neither the strategy nor the partnership mentality that midsize enterprises require. And until these vendors recognize that mid-market is not synonymous with less functionality, midsize companies will continue to look to Onyx for the technology and go-to-market strategy they need."

Gartner is a research and advisory firm that helps more than 10,000 clients understand technology and drive business growth. Gartner's Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. Leaders are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. The 2H01 Mid-Market CRM Magic Quadrant* assesses and categorizes major CRM vendors and places them in one of four quadrants: Leader, Challenger, Visionary or Niche Player.

*Gartner's permission to quote its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources, and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

About Onyx Software
Onyx Software Corp. (NASDAQ: ONXS), is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and Sierra Health Services. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending March 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Contact:

Joan Speich Waggener Edstrom Telephone: 503.443.7265 Fax: 503.443.7001

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311