PerkinElmer Life Sciences Selects Onyx Software To Provide Customer Relationship Management Solution

BELLEVUE, Wash. - Onyx^® Software Corp. (Nasdaq: ONXS) today announced that PerkinElmer Life Sciences has selected Onyx as its customer relationship management (CRM) solution provider. PerkinElmer is the one of the first Onyx customers to take advantage of both Onyx's strategic services capabilities and its CRM technology.

Onyx Enterprise CRM is an integrated, Web-based suite of customer relationship management solutions designed to provide companies with the technology and functionality needed to manage customer and partner relationships. The suite is delivered through three role-based portals - employee, partner and customer - that bring together information from disparate sources to provide a complete view of a company's interactions with its customers, regardless of whether the interaction occurs via the Internet, in person, over the phone or through a partner.

Onyx formed its strategic services organization in 2001 with its acquisition of RevenueLab, a consultancy dedicated to helping companies identify and implement the optimum go-to-market strategies for their most critical customer segments. Onyx Strategic Services is part of the Onyx Consulting Services organization, which provides end-to-end process and implementation expertise designed to help Onyx customers meet business objectives and achieve CRM success.

"At Onyx, we focus on our customers' success as the measure of our own," said Kevin J. Corcoran, vice president of Strategic Services at Onyx Software. "We're working with many companies such as PerkinElmer that recognize that CRM is not just about technology. Our approach aligns strategic vision, business process and proven methodology with the technology our clients need to achieve real CRM success."

Onyx strategic services complement Onyx Enterprise CRM software by helping the technology enable critical processes and support a customer's overall business strategy. The end result includes specific documentation that provides the foundation for subsequent planning and implementation of the CRM solution.

Onyx Strategic Services consultants typically guide customers through business-planning processes during two focused workshops or "labs." The first is a DecisionLab™, in which senior executives identify a go-to-market sales strategy for each revenue stream and develop a plan that can drive success. The second is a DesignLab™, in which key line managers develop a go-to-market operating system through which the plan can be put into action. The labs are augmented by a series of training workshops that develop sales, service and management competencies.

About Onyx Software
Onyx Software Corp. is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX or info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the successful deployment and use of Onyx products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx, DecisionLab and DesignLab are registered trademarks of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Amy Fuller Waggener Edstrom Telephone: 425.638.7000

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311