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Apr 2, 01 Customer Contact World Industry Awards reaps a list of prestigious winners in Asia
Onyx Software and Point Information Systems, among other distinguished nominees awarded top honours at the CRM event of the year.
Singapore - April 2, 2001 - Terrapinn, the real-time business company, was proud to host the inaugural Customer Contact World Asia Industry Awards, in conjunction with Customer Contact World Asia 2001 convention. It was Asia's only dedicated Customer Relationship Management (CRM) exhibition and conference platform.
This Award ceremony recognises the efforts put in by both vendors and end-users in improving the level of customer service in this region. Calls for entries started in January 2001. A specially selected panel of end-users, namely, Customer Contact Centre, Inc (Bayantel, Philippines), Bass Hotels and Resorts, and CCNG Australia, judged the winners, guided by the Official Consultant, Arthur D Little.
Awards were presented for the Industry's Best CRM Solution Provider of the Year, Most Innovative CRM Product of the Year, Best Call Centre Solution Provider of the Year, and Most Promising Customer Contact Solution. In addition, three Best of Show awards were presented to the top three exhibitors who had impressed the judges with their products.
The winners are as follows:
J Y Pook, Managing Director of Onyx Software Asia, said, "This is a clear indication from the industry that Onyx is the leader in CRM solutions. We are really excited about winning this award and we will keep working to provide our customers and partners with world-class solutions they can depend on."
Another winner was Point Information Systems Pte Ltd, which took home the Most Innovative CRM Product of the Year. Their product, e-point, is the industry's first CRM suite to seamlessly integrate multiple channels of methods of customer communications, multiple channels to market and customer service, and multiple languages/currencies.
Ben Foo, Managing Director for Point Information Systems, had this to say after winning the award, " Receiving this award gives us the motivation to work even harder to improve our product suite, allowing our customers to provide the best in customer service. We love our customers to love their customers."
Davox Corporation (NASDAQ: DAVX), a provider of customer interaction management, received the Best Call Centre Solution Provider of the Year award, with their solutions, Ensemble and LYRICall. With worldwide customers such as AT&T, Prudential Insurance and Merrill Lynch, Davox has helped companies more effectively manage customer interaction via telephone, email and the Web.
"This award recognises our ability to provide a reliable, comprehensive multi-media customer interaction management solution to meet the needs of high-volume customer contact centres," said Pramod Ratwani, Vice-President of Davox Asia-Pacific.
Three exhibitors swept the Best of Show awards category. Blue Pumpkin Software was one such winner. Judges were impressed with the way in which its products allowed the user to navigate through the scheduling and forecasting process effortlessly.
"It is a great honour for us to be given this Award and especially gratifying given the calibre of the other 50 exhibitors," said Tim Harris, Vice President of International Sales, Blue Pumpkin Software.
With the quality and quantity of entries for this year's Customer Contact World Industry Awards, the organisers, Terrapinn are confident that next year's award ceremony will draw even better results, and it will be an event everyone will be looking forward to.
About Customer Contact World
Happening from the 14 - 16 March at the Singapore International Conference and Exhibition Centre, the event showcased solutions and applications used to map out a successful CRM strategy. From sales force automation and data collection technology to ERP and customer loyalty systems, visitors will find a host of products and services to meet any customer management need.
Customer Contact World Asia 2001 also incorporates Call Centres World Asia 2001, Asia's premier call centre event. Recognised as the most targeted and comprehensive call centre, computer telephony and customer relationship management show in Asia, it will feature key call centre issues such as voice over IP, wireless application, Internet telephony, convergence of voice, video and data, speech recognition, intelligent networks and computer telephony.
About the organiser
Best CRM Solution Provider of the Year was won by Onyx Software. Known for Onyx 2000, a leading enterprise-wide, customer centric e-business solution, catering to the total enterprise-wide approach and was built around movements and activities around the customer. Some of Onyx's customers include Singapore Cable Vision, SingNet, StarHub Internet and Hong Leong Properties Management.
Customer Contact World Asia 2001 is Asia's only customer relationship management (CRM) exhibition and conference dedicated for organisations looking to good customer service and customer knowledge as key differentiators in business.
Terrapinn is one of the world's leading providers of integrated media solutions for global business-to-business vertical communities. Established in 1987, the company has grown organically from Sydney, Australia, to an international company with over 250 staff and events held in over 25 countries annually.
| Contact: |
Joyce Liong, Marketing Manager, Terrapinn Pte Ltd Tel: (65) 3222 735 Email: joyce.liong@terrapinn.com |
Julinda Mega / Denise Yeo, Standfirst Communications Tel: (65) 223 9511 Email: julinda@standfirst.com / denise@standfirst.com |
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