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PRESS RELEASES

Apr 30, 2002

Onyx Software Announces First Quarter Results

BELLEVUE, Wash. -- Onyx Software Corporation (Nasdaq:ONXS) announced today financial results for the quarter ended March 31, 2002 that were consistent with the preliminary results announced April 1.

First quarter financial performance highlights include:

  • Pro-forma costs and expenses were below the $18.0 million targeted level
  • Strong service gross margins of 55 percent
  • Cash balances of $33.6 million
Financial Results
Revenue for the first quarter of 2002 was $14.6 million, compared to $28.9 million in the first quarter of 2001. Net loss for the first quarter of 2002 was $6.6 million, or $0.14 per share, compared to a net loss of $15.7 million or $0.42 per share in the first quarter of 2001. The first quarter 2002 net and operating losses include $2.6 million in restructuring and excess facilities charges, and $0.4 million in amortization of intangibles and stock compensation expense. The first quarter of 2001 included $2.1 million in amortization of intangibles and stock compensation expense.

Pro-forma operating results for the first quarter of 2002, excluding amortization of intangibles, stock compensation expense, and restructuring-related costs, was a loss of $3.3 million, compared to a pro-forma operating loss of $12.7 million in the first quarter of 2001.

First quarter 2002 license revenue of $3.1 million compared to $6.6 million in the fourth quarter of 2001. License revenue was $13.0 million in the first quarter of 2001.

Service revenue was $11.6 million compared to $13.1 million in the fourth quarter of 2001. Service revenue was $16.0 million in the first quarter of 2001.

Service revenue gross margin rose to 55 percent in the first quarter of 2002 from 53 percent in the fourth quarter of 2001, reflecting a higher proportion of maintenance revenues in the mix compared to the fourth quarter levels. Service gross margin in the first quarter of 2001 was 36percent.

During the quarter, Onyx Software completed a public offering that, including exercise of the underwriter's option, totaled 6.3 million common shares with net proceeds to the Company of $20.5 million.

On March 31, 2002 the Company had cash balances of $33.6 million, compared to $15.9 million on December 31, 2001. In the first quarter of 2002, the Company paid $4.5 million for costs associated with restructuring items.

"Since quarter close, we've taken actions designed to improve our future license revenue," said Onyx Software CEO, Brent Frei. "We've hired additional sales leadership and are adding experienced professional sales personnel. We've already seen a positive impact from John Fraser, the former Sybase executive we announced as our new senior vice president of Americas sales on April 22nd."

"We were very pleased by several milestones achieved during the quarter," Frei added. "Notably, we continued to expand and develop our partnerships with top systems integrators. We released version 3.0 of our advanced partner portal product, and we received important recognition by key industry analysts, including Gartner."

Business Summary
Onyx sold software licenses to 55 companies during the quarter. Onyx had 16 new customer wins in the first quarter of 2002, compared to 31 in the fourth quarter of 2001. Thirty-nine customers placed add-on orders in the first quarter. Of these, more than half had previously purchased licenses during 2001. Eighty-one customers engaged Onyx for professional services other than maintenance in the first quarter.

World-class businesses and organizations purchased Onyx Software licenses in the first quarter. Financial services customers included Suncorp Metway, Toyota Financial Services, Broad Financial Technology, and Fisher Investments. Healthcare customers included UPMC Health Plan and Cigna Behavioral Health. Technology customers included Legato, BCC Software, and Macromedia. Public sector customers included Ontario Lottery and Gaming Commission, Canadian Diabetes Association, and the New Mexico Economic Development Department. Other customers included Airborne Express, Wisconsin Public Service Corp, GIGA Information Group, and Clean Harbors Environmental Services.

The geographic distribution of first quarter revenue was 69 percent North America and 31 percent international. Onyx direct sales provided 84 percent of license revenue, with the balance provided by partners. No customer accounted for more than 5 percent of total revenue in the first quarter.

Onyx Software and Deloitte Touche Tohmatsu announced a global CRM alliance agreement initially targeting the healthcare and public sectors. The alliance has already signed up several government authorities.

Onyx Software continued to develop its strong working partnership with IBM to provide enterprise CRM solutions to mid-market customers in the first quarter. That relationship now touches multiple IBM lines of business, including; Business Innovation Services and eBusiness hosting within IBM Global Services, Software - such as WebSphere MQ, and eServer hardware. Onyx announced the availability of Onyx CRM Software on the new IBM® eServer* xSeries(TM). Onyx and IBM actively engaged in joint implementation projects in the first quarter.

After signing a Latin American reseller agreement with Unisys in the fourth quarter, this relationship developed further in the first quarter. Onyx completed the first round of training in various Unisys Latin American regions in the first quarter. Unisys has strong customer relationships and decades of experience in Latin America.

Onyx continues to conduct joint marketing initiatives with Microsoft. Onyx is building on the success of our partnership initiative in Financial Services and extending that to a new joint campaign in Healthcare.

On March 27th, Onyx Software shipped the latest version of its next-generation Onyx Partner Portal (OPP) to provide a fully web-based, integrated, PRM/CRM platform to its customers. Like the rest of the Onyx CRM platform, OPP 3.0 is built upon XML standards and fully integrates with other front- and back-office systems. A key feature of the product is its permission-based security model for partner profile management, lead distribution, and service and support. The security model is designed to prevent sales channel conflicts among a company and its partners, as well as the accidental sharing of sensitive information.

Onyx achieved beta status in early April on two important product releases: A greatly enhanced Onyx Employee Portal (OEP) and debut of Onyx OEP on the Oracle/Unix platform. Onyx anticipates announcing the general availability on these products in June, 2002.

Recognition
Onyx Software debuted on Gartner's B2B and B2C large enterprise magic quadrant research, and maintained leader quadrant placement on Gartner's magic quadrant for mid-enterprise CRM, according to Gartner, Inc.'s latest mid-enterprise magic quadrant research.*

The Onyx Enterprise 2001 customer relationship management (CRM) software suite was named as one of the Top 15 CRM software packages for 2002 by ISM, Inc.. This is the sixth consecutive year ISM selected Onyx's CRM suite to ISM's Top 15. The Top 15 selections are featured in ISM's 10th anniversary edition of The Guide to CRM Automation, (www.ismguide.com).

Onyx Software First Quarter Conference Call
Onyx Software will discuss final financial results in a conference call today at 4:30 p.m. Eastern, (1:30 p.m. Pacific). We suggest you access the call 10-15 minutes prior to the start time by signing on at http://www.onyx.com/investors/conference.asp. The call will be archived and available for replay at this same URL. Alternatively, you can participate by phone.

When:Tuesday, April 30, 2002
Time:4:30 pm (Eastern) / 1:30 pm (Pacific)
Dial-In:1-800-810-0924
International Dial-In:1-913-981-4900
Replay:1-719-457-0820 (available through 11:45 pm, Tuesday, May 7)
Passcode:324969

About Onyx Software
Onyx Software Corp. (Nasdaq:ONXS - news) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX, or email info@onyx.com.

* The Magic Quadrant is copyrighted February 2002, by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders segment. In some situations, firms in the Visionary, Challenger, or Niche Player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

Forward-looking statement
This press release contains forward-looking statements, including statements about our future license revenues, our plans to hire additional sales professionals, our efforts to expand our relationships with top tier systems integrators, our future financial results, our product release schedule, and other statements about our plans, objectives, intentions and expectations. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect our actual results include, but are not limited to, our inability to generate additional demand for our products and services, our inability to hire and retain our sales professionals, our inability to expand our relationships with top-tier solutions integrators, the inability of Onyx resellers to effectively sell our products, delays in our product development schedule and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K for the year ended December 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. We undertake no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Rosemary Moothart
Investor Relations Director
Onyx Software
(425) 519-4068
Bob Craig
Onyx Software
617-314-6846

# FINANCIAL STATEMENTS FOLLOW #

                       Onyx Software Corporation
            Condensed Consolidated Statements of Operations
                 (In Thousands, Except Per Share Data)

                                        Three Months Ended
                                            March 31,
                                     2002               2001
                                     ----               ----
                                  (Unaudited)        (Unaudited)
Revenue
  License                          $  3,054          $  12,988
  Service (A)                        11,561             15,957
                               -------------      -------------
Total revenue                        14,615             28,945

Costs of revenue
  Cost of license                       171                900
  Amortization of acquired
    technology                          138                204
Cost of service                       5,208             10,304
                               -------------      -------------
Total cost of revenue                 5,517             11,408

Gross margin                          9,098             17,537

Operating Expenses
  Sales and marketing                 5,997             19,188
  Research and development            3,953              7,229
  General and administrative          2,539              4,007
  Restructuring and
    other-related charges             2,617                  -
  Amortization and impairment
    of goodwill and other               209              1,623
    acquisition-related
    intangibles (B)
  Amortization of stock-based
    compensation                         87                310
                               -------------      -------------
Total operating expenses             15,402             32,357

Operating loss                       (6,304)           (14,820)

Other income (expense), net            (373)               232
Equity investment losses
  and impairment                          -             (1,500)
                               -------------      -------------
Loss before income taxes             (6,677)           (16,088)
Income tax provision (benefit)           14                (94)
Minority interest in loss
  of consolidated subsidiary           (133)              (254)
                               -------------      -------------
Net loss                           $ (6,558)         $ (15,740)
                               =============      =============
Basic and diluted net
  loss per share                   $  (0.14)         $   (0.42)
                               =============      =============
Shares used in computation
  of basic and diluted
  net loss per share                 48,119             37,821
                               =============      =============

(A) Pursuant to the Financial Accounting Standards Board staff
announcement (Topic No. D-103), reimbursable expenses have been
reclassified into revenue, with a corresponding increase in cost of
revenue. The impact of the reclassification was to increase service
revenue by $378, or 3%, and $630, or 4%, in the first quarter of 2002
and 2001, respectively.

(B) Effective January 1, 2002, the Company adopted the provisions of
Statement of Financial Accounting Standards No. 142 "Goodwill and
Other Intangible Assets" (SFAS 142). Under SFAS 142, goodwill is no
longer amortized, beginning January 1, 2002. If the non-amortization
provisions of SFAS 142 had been effective in 2001, net loss and basic
and diluted net loss per share for the three months ended March 31,
2001, would have been a loss of $14,326 and $0.38, respectively.


                       Onyx Software Corporation
                 (In Thousands, Except Per Share Data)

Supplemental Pro Forma Information:

                                                  Three Months Ended
                                                        March 31,
                                                   2002        2001
                                                 --------    --------
                                               (Unaudited) (Unaudited)

Operating loss                                   $ (6,304)   $(14,820)

Adjustments to reconcile operating
 loss in the financial statements to
 pro forma operating loss:
Restructuring charges
Facilities                                          2,580        --
Severance                                             297        --
Other                                                (260)       --
                                                 --------    --------
Total restructuring charges                         2,617        --
Amortization and acquired technology                  138         204
Amortization and impairment of goodwill and
  other acquisition-related intangibles               209       1,623
Amortization of stock-based compensation               87         310
                                                 --------    --------
Pro forma operating loss                         $ (3,253)   $(12,683)
                                                 ========    ========

Net loss                                         $ (6,558)   $(15,740)

Adjustments to reconcile net loss
 in the financial statements to pro
 forma net loss:
Restructuring charges
Facilities                                          2,580        --
Severance                                             297        --
Other                                                (260)       --
                                                 --------    --------
Total restructuring charges                         2,617        --
Amortization and acquired technology                  138         204
Amortization and impairment of goodwill and
  other acquisition-related intangibles               209       1,623
Amortization of stock-based compensation               87         310
Equity investment losses and impairment              --         1,500
Deferred income tax associated with
 acquisitions                                         (89)       (148)
                                                 --------    --------
Pro forma net loss                               $ (3,596)   $(12,251)
                                                 ========    ========

Pro forma basic and diluted net loss
 per share                                       $  (0.07)   $  (0.32)
                                                 ========    ========
Shares used in computation of pro forma
 basic and diluted net loss per share              48,119      37,821
                                                 ========    ========


                       Onyx Software Corporation
                 Condensed Consolidated Balance Sheets
                            (In Thousands)

                                             March 31,    December 31,
                                               2002           2001
                                               ----           ----
                                            (Unaudited)
Assets
Current Assets:
  Cash and cash equivalents (C)               $ 33,551      $ 15,868
  Accounts receivable, net                      12,485        20,029
  Prepaid expenses and other current assets      3,401         2,596
                                                ------        -----
     Total current assets                       49,437        38,493

  Property and equipment, net                   11,511        12,884
  Purchased technology, net                        613           751
  Other intangibles, net                        10,267        10,863
  Other assets                                   1,456         1,520
                                                ------        -----
Total Assets                                  $ 73,284      $ 64,511
                                             =========     ========

Liabilities and Shareholders' Equity
Current Liabilities:
  Accounts payable                             $ 2,127       $ 2,826
  Salary and benefits payable                    1,524         1,833
  Accrued liabilities                            3,812         3,260
  Income taxes payable                             774           695
  Current portion long-term liabilities            156           173
  Current portion of restructuring-related
    liabilities                                 20,032        15,384
  Deferred revenue                              16,646        19,191
                                               -------       ------
    Total current liabilities                   45,071        43,362

Long-term liabilities                              204           248
Long-term restructuring-related liabilities      3,368         9,930
Deferred tax liability                             747         1,223
Minority interest in joint venture               1,479         1,613

Shareholders' Equity
  Common stock                                 138,956       118,557
  Deferred stock-based compensation               (390)         (809)
  Accumulated deficit                         (114,849)     (108,291)
  Accumulated other comprehensive loss          (1,302)       (1,322)
                                                -------       -------
      Total shareholders' equity                22,415         8,135
                                               -------        -----
Total Liabilities and Shareholders' Equity    $ 73,284      $ 64,511
                                             =========     ========

    (C) Includes $5.5 million in restricted cash as of March 31, 2002,
        which was pledged in connection with outstanding financing
        arrangements.

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MEDIA CONTACTS
Americas / Corporate Headquarters
Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa
Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan
Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311



Contact: 1.888.ASK.ONYX (1.888.275.6699) or info@onyx.com

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