Home | Contact Us | Careers | Customer Login 
Products
Your Business
Customers
Partners
Services
Events
News
Press Releases
Media Coverage
About Onyx
Onyx Worldwide
PRESS RELEASES

October 28, 2002

Onyx Software Third Quarter Operating Results Show Pro-Forma Profit
Customer Success and Technology Leadership Drive Sequential Quarter Improvement

BELLEVUE, Wash. -- Onyx® Software Corp. (NASDAQ: ONXS)), worldwide leader in successful CRM, announced today financial results for the quarter ended September 30, 2002. Third quarter financial performance highlights include:
  • Revenue of $19.0 million, up from $18.5 million in the second quarter of 2002
  • License revenue of $7.3 million, up from $6.5 million in the second quarter of 2002
  • Improvement in profitability compared to the second quarter of 2002

"We continue to compete for and win business from both new and existing customers based on our ability to deliver successful, cost-effective CRM," said Brent Frei, president and CEO of Onyx Software. "Additionally, we believe that our platform investments of recent years are yielding competitive advantages as forward-thinking customers seek applications that exploit web services, utilize .NET architecture, and provide Unicode support for global deployments. These capabilities are available from Onyx today and are deployed by our customers today."

Financial Results
Revenue for the third quarter of 2002 was $19.0 million, compared to $21.3 million in the third quarter of 2001. Net loss for the third quarter of 2002 including restructuring charges was $884,000, or $0.02 per share, compared with a net loss of $55.9 million, or $1.37 per share in the third quarter of 2001.

Pro-forma net income for the third quarter of 2002, excluding the amortization of intangibles, stock-based compensation expense, restructuring-related costs and impairment of certain assets, was $613,000, or $0.01 per share, compared to pro-forma net loss of $6.7 million, or $0.16 per share in the third quarter of 2001.

On September 30, 2002, Onyx Software had $25.5 million in cash, cash equivalents and short-term marketable securities.

Business Summary
A diverse group of global businesses and leading organizations purchased Onyx Software licenses in the third quarter. New customer wins included the operator of the UK National lottery -- Camelot PLC, Construction Market Data (now known as Reed Construction Data), Spherion, and financial services companies Riggs Bank and PIMCO Advisors. Financial services companies that purchased additional licenses to expand their existing Onyx deployments included U.S. Bancorp Piper Jaffray, American Express Financial Advisors, Strong Financial Corporation, and Fisher Investment. Add-on license customers in the healthcare sector included VHA and Medical Staffing Network. Other add-on license customers included Airborne Express, Internet Security Systems, Captaris, Corbis, and the State of Georgia.

Of the 39 companies that purchased Onyx software licenses in the third quarter, 27 are existing customers expanding their deployments through add-on purchases, including one customer that represented 15 percent of total revenue. More than 120 customers engaged Onyx for professional services other than maintenance in the second quarter.

The geographic distribution of third quarter license revenue was 56 percent in North America and 44 percent in international regions.

Partner Momentum
Onyx's direct sales force delivered 76 percent of license revenue. The remaining license revenue was sold directly or influenced by partners, which included Accenture, IBM Global Services, and Crowe-Chizek - all of whom will also be involved in customer deployments.

New relationships enhanced Onyx Software's Asian presence in the third quarter. The company announced a master reseller agreement with North 22 Solutions in mainland China. Additionally, Onyx named enterprise software veteran Andie Rees as the new VP of Onyx Software Asia. By offering a full-suite CRM application with Unicode support in all architecture tiers, Onyx provides customers the ability to save and display multilingual text on a single server and database that is vital to address the unique system demands of Asian languages.

Earlier today Onyx and Microsoft announced that the two companies are expanding their multiyear global alliance to include three additional vertical markets. As a result of the expanded relationship, Onyx and Microsoft will jointly pursue CRM opportunities in healthcare, telecommunications and government, in addition to financial services. The collaboration between the two companies consists of joint marketing and sales of Onyx's CRM solution on the Microsoft platform. A key tenet of the offering is Onyx's completely Web services-based architecture, which allows greater ease of integration and enhanced interoperability among disparate platforms and applications. Onyx Enterprise CRM is optimized for Microsoft® .NET, and the offering is available today and implemented at joint Onyx and Microsoft customers.

Recognition and Technology Leadership
UPMC Health Plan's deployment of Onyx Software was recognized for excellence in its CRM initiative at Gartner Inc.'s Fall CRM Summit Conference. UPMC was one of six deployments selected by a panel of Gartner analysts from over 200 entries submitted.

Onyx customer ASB Bank Ltd. was rated the leader among New Zealand's five major banks, in terms of customer satisfaction for the fifth consecutive year, according to the University of Auckland's banking survey.

Onyx continues to hold the record for scalability of any CRM application on the Microsoft platform with 40,000 concurrent users and sustained sub-second user response. That record was validated by the Microsoft Partner Solution Center and Enterprise Computing Lab and announced in December 2001. In June 2002, Onyx announced another record-setting CRM enterprise application benchmark by scaling to more than 57,000 concurrent users and sustained sub-second user response on a Unisys ES7000 32-processor machine.

Earnings Conference Call
The Onyx Software earnings conference call is scheduled to start promptly today, Monday October 28, 2002 at 4:30 pm Eastern (1:30 pm Pacific.) We suggest that you access the call 10-15 minutes prior to the start time by signing on at http://investor.onyx.com. The call will be archived and available for replay at this same URL. Alternatively, you can participate by phone.

When:Monday, October 28, 2002
Time:4:30 pm (Eastern) / 1:30 pm (Pacific)
Dial-In:1-800-289-0494
International Dial-In:1-913-981-5520
Replay:1-719-457-0820 (available through midnight, Monday, November 4)
Passcode:322495

About Onyx Software
Onyx Software Corp., worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web-services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.

Forward-looking statement
This press release contains forward-looking statements, including statements about the competitive advantages of our products, statements about out presence in the Asian enterprise software market, statements about the expansion of our relationship with Microsoft and other statements about our plans, objectives, intentions and expectations. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect our actual results include, but are not limited to, the risk that we are unable to compete effectively in the enterprise software market, the risk that we are not able to expand our presence in the Asian enterprise software market, and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended June 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. We undertake no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

###

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries.
Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Rosemary Moothart
Investor Relations Director
Onyx Software
(425) 519-4068
Bob Craig
Onyx Software
617-314-6846

                      Onyx Software Corporation
           Condensed Consolidated Statements of Operations
                (In Thousands, Except Per Share Data)
                             (Unaudited)

                                Three Months Ended  Nine Months Ended
                                  September 30,       September 30,
                                   2002      2001      2002      2001
                                ------------------ -------------------
Revenue
  License                        $7,265    $6,263   $16,828   $31,030
  Service (A)                    11,763    15,080    35,325    49,023
                                -------- --------- --------- ---------
Total revenue                    19,028    21,343    52,153    80,053
                                -------- --------- --------- ---------
Costs of revenue
  Cost of license                   270       169       667     1,657
  Amortization of acquired
   technology                       138       205       414       613
  Cost of service                 4,922     8,444    15,181    29,320
                                -------- --------- --------- ---------
Total cost of revenue             5,330     8,818    16,262    31,590
                                -------- --------- --------- ---------

Gross margin                     13,698    12,525    35,891    48,463
  Operating Expenses
  Sales and marketing             7,882    11,224    20,941    46,608
  Research and development        3,530     4,902    11,506    17,975
  General and administrative      2,382     3,455     7,358    12,120
  Restructuring and other-related
   charges                        1,171    40,075     7,729    43,664
  Amortization and impairment
   of goodwill & other
   acquisition-related
   intangibles (B)                  209     8,830       627    12,076
  Amortization of stock-based
   compensation                      51       164       203       700
                                -------- --------- --------- ---------
Total operating expenses         15,225    68,650    48,364   133,143
                                -------- --------- --------- ---------

Operating loss                   (1,527)  (56,125)  (12,473)  (84,680)

Other income (expense), net         269        48       (73)      405
Equity investment losses and
 impairment                            -     (500)         -   (2,500)
                                ------------------ -------------------
Loss before income taxes         (1,258)  (56,577)  (12,546)  (86,775)
Income tax provision (benefit)      (29)     (279)      383      (381)
Minority interest in loss of
 consolidated
subsidiary                         (345)     (349)     (817)   (1,017)
                                -------- --------- --------- ---------
Net loss                          $(884) $(55,949) $(12,112) $(85,377)
                                ======== ========= ========= =========

Basic and diluted net loss per
 share                           $(0.02)   $(1.37)   $(0.24)   $(2.17)
                                ======== ========= ========= =========
Shares used in computation of
 basic and
diluted net loss per share       50,564    40,987    49,709    39,351
                                ======== ========= ========= =========


(A) Pursuant to the Financial Accounting Standards Board staff
    announcement (Topic No. D-103), reimbursable expenses have been
    reclassified into revenue, with a corresponding increase in cost
    of revenue. The impact of the reclassification was to increase
    service revenue by $388, or 3%, and $625, or 4%, in the third
    quarter of 2002 and 2001, respectively. The impact of the
    reclassification for the nine months ended September 30, 2002 and
    2001 was to increase service revenue by $1.3 million, or 4%, and
    $2.1 million, or 5%, respectively.

(B) Effective January 1, 2002, the Company adopted the provisions of
    Statement of Financial Accounting Standards No. 142 "Goodwill and
    Other Intangible Assets" (SFAS 142). Under SFAS 142, goodwill is
    no longer amortized, beginning January 1, 2002. If the
    non-amortization provisions of SFAS 142 had been effective in
    2001, net loss and basic and diluted net loss per share for the
    three months ended September 30, 2001, would have been a loss of
    $55.2 million and $1.35, respectively. For the nine months ended
    September 30, 2001, net loss and basic and diluted net loss per
    share would have been a loss of $81.9 million and $2.08,
    respectively.

                     Onyx Software Corporation
                 Supplemental Pro Forma Information:
                (In Thousands, Except Per Share Data)
                             (Unaudited)

                                Three Months Ended  Nine Months Ended
                                   September 30,       September 30,
                                   2002      2001      2002      2001
                                ------------------ -------------------
Operating loss                  $(1,527) $(56,125) $(12,473) $(84,680)
 Adjustments to reconcile
  operating loss in the
  financial statements to pro forma
  operating income (loss):
 Restructuring charges
  Facilities                      1,051    39,028     7,511    40,255
  Severance                         120       479       478     1,812
  Other                               -       568      (260)    1,597
                                -------- --------- --------- ---------
  Total restructuring charges     1,171    40,075     7,729    43,664
 Amortization of acquired
  technology                        138       205       414       613
 Amortization and impairment of
  goodwill and
 other acquisition-related
  intangibles                       209     8,830       627    12,076
 Amortization of stock-based
  compensation                       51       164       203       700
                                -------- --------- --------- ---------
Pro forma operating  (income)
 loss                               $42   $(6,851)  $(3,500) $(27,627)
                                ======== ========= ========= =========

Net loss                          $(884) $(55,949) $(12,112) $(85,377)
 Adjustments to reconcile net
  loss in the financial
  statements to pro forma net
  income (loss):
 Restructuring charges
  Facilities                      1,051    39,028     7,511    40,255
  Severance                         120       479       478     1,812
  Other                               -       568      (260)    1,597
                                -------- --------- --------- ---------
  Total restructuring charges     1,171    40,075     7,729    43,664
 Amortization of acquired
  technology                        138       205       414       613
 Amortization and impairment of
  goodwill and other acquisition-
  related intangibles               209     8,830       627    12,076
 Amortization of stock-based
  compensation                       51       164       203       700
 Equity investment losses and
  impairment                          -       500         -     2,500
 Deferred income tax associated
  with acquisitions                 (72)     (551)     (279)     (844)

                                -------- --------- --------- ---------
Pro forma net income (loss)        $613   $(6,726)  $(3,418) $(26,668)
                                ======== ========= ========= =========

Pro forma basic and diluted net
 income (loss) per share          $0.01    $(0.16)   $(0.07)   $(0.68)
                                ======== ========= ========= =========
Shares used in computation of
 pro forma basic net income
 (loss) per share                50,564    40,987    49,709    39,351
                                ======== ========= ========= =========
Shares used in computation of
 pro forma diluted net income
 (loss) per share                51,268    40,987    49,709    39,351
                                ======== ========= ========= =========

                      Onyx Software Corporation
                Condensed Consolidated Balance Sheets
                            (In Thousands)
                             (Unaudited)
                                            September 30, December 31,
                                                    2002         2001
                                            ------------- ------------
Assets
Current Assets:
  Cash and cash equivalents (C)                  $25,484      $15,868
  Accounts receivable, net                        12,349       20,029
  Prepaid expenses and other current assets        4,057        2,596
                                            ------------- ------------
     Total current assets                         41,890       38,493

  Property and equipment, net                      8,543       12,884
  Purchased technology, net                          337          751
  Other intangibles, net                           1,670        3,467
  Goodwill, net                                    8,180        7,396
  Other assets                                     1,435        1,520
                                            ------------- ------------
Total Assets                                      62,055       64,511
                                            ============= ============

Liabilities and Shareholders' Equity
Current Liabilities:
  Accounts payable                                 1,517        2,826
  Salary and benefits payable                      2,151        1,833
  Accrued liabilities                              2,912        3,260
  Income taxes payable                               313          695
  Current portion long-term liabilities              156          173
  Current portion of restructuring-related
   liabilities                                    14,247       15,384
  Deferred revenue                                15,197       19,191
                                            ------------- ------------
    Total current liabilities                     36,493       43,362

Long-term liabilities                                123          248
Long-term restructuring-related liabilities        6,528        9,930
Deferred tax liability                               568        1,223
Minority interest in joint venture                   444        1,613

Shareholders' Equity
  Common stock                                   139,170      118,557
  Deferred stock-based compensation                 (129)        (809)
  Accumulated deficit                           (120,403)    (108,291)
  Accumulated other comprehensive loss              (739)      (1,322)
                                            ------------- ------------
      Total shareholders' equity                  17,899        8,135
                                            ------------- ------------
Total Liabilities and Shareholders' Equity       $62,055      $64,511
                                            ============= ============

(C) Includes $4.7 million in restricted cash as of September 30, 2002,
    which was pledged in connection with outstanding financing
    arrangements.


2006 Press Archive
2005 Press Archive
2004 Press Archive
2003 Press Archive
2002 Press Archive
2001 Press Archive
2000 Press Archive
1999 Press Archive


MEDIA CONTACTS
Americas / Corporate Headquarters
Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa
Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan
Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311



Contact: 1.888.ASK.ONYX (1.888.275.6699) or info@onyx.com

Copyright © 2008 Onyx Software, a Consona CRM solution.
A Worldwide Leader in CRM Software and Solutions for the Enterprise.

This Web site Powered by Onyx Software - Privacy Statement

Home | CRM Software and Solutions | Customer Process Management Solutions | Onyx Performance Management Solutions
Strategic Services | Professional Services | Industry Solutions | About Us | News | Events | Careers