Onyx selected as finalist for "Best CRM Application" by Intelligent Enterprise Magazine
Bellevue, Wash. - Onyx Software Corporation (NASDAQ: ONXS), a leading supplier of enterprise-wide, customer-centric e-business applications, today announced it has been named a finalist in Intelligent Enterprise magazine's RealWare Awards, in the Best Customer Relationship Management (CRM) Application category for its implementation at Sierra Health Services, Inc.
"This year's RealWare Awards enjoyed the largest response in terms of entries since the program started eight years ago. The entries represent some of the most exciting and effective solutions being developed in IT today," said David M. Kalman, group publisher of CMP Media's Business Intelligence Group, which oversees the awards program.
"In today's fast-paced world, with lots of noise out there about being customer-focused, we know it takes vendors and customers working together as partners to develop real business solutions and build real business value," said Onyx Software President & CEO Brent Frei. "Sierra Health Services is a great example of an organization that has aligned its business processes with its technology objectives around becoming more customer centric, and it has impressive results to show for it."
Sierra Health Succeeds with Onyx
Sierra Health Services, Inc. is the largest managed care organization in Nevada, serving more than 1.3 million members nationwide through a comprehensive network of subsidiaries. Within nine months of implementing Onyx across the organization, the Las Vegas-based HMO received a 500 percent return on investment on a five percent revenue bonus.
Sierra's telemarketing group was able to increase sales activity by 38 percent. Membership acquisition and retention has improved with membership attrition decreasing by more than 40 percent and membership increasing by 15 percent. In their commercial business, time-consuming paper processes were eliminated resulting in a streamlined and shorter sales cycle with the company's brokers resulting in an estimated $800,000 in net new sales per rep, a projection of total net sales over a five-year period based on returns after 18 months of using Onyx. The average "lead-to-enrollment" time has decreased from between 30-45 days to just seven. Additionally, the company has saved more than $256,000 in expenses.
Formerly, Sierra operated separate systems in separate departments and information was scattered. With Onyx, the data is consolidated into a centralized repository that tracks and organizes all customer information. Now, valuable information is available to whole teams and channel partners. Mobile users synchronize data on a daily basis by connecting to the database via LAN or RAS from remote location. Calls to members to gather feedback on their satisfaction with the plan are now scheduled automatically improving customer relations and identifying areas for improvement proactively.
RealWare Awards
Awards finalists will be recognized at the RealWare Awards ceremony and reception at the San Francisco Museum of Modern Art on August 15. The winners will be announced at that time. Past winners include BroadVision, Charles Schwab, Computer Associates International, Hewlett Packard, IBM, SAP, Sybase and Texas Instruments.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a leading supplier of enterprise-wide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, including customers, partners and sales, marketing, service and call center functions.
Onyx Software's award-winning products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as Agile Software, American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Hummingbird, NTL Group, Portland Trail Blazers, Prudential Securities, Sierra Health Services and Singapore Cable Vision. For more information, call 888-275-6699, or email info@onyx.com. Please visit http://www.onyx.com/annualreport to download the Onyx Software 1999 annual report and 10K.
