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November 20, 2003
Saxon Capital, Inc. Goes Live with Onyx Software to Streamline Operations and Improve Customer Service
Leading Mortgage Broker Chooses Onyx CRM for its Americas Moneyline.com retail unit
Saxon Capital, through its production subsidiaries, Saxon Mortgage, Inc. and America's MoneyLine, Inc., originates and purchases loans through wholesale, correspondent and retail business channels. Saxon currently originates and purchases loans in 49 states through its network of approximately 4,000 brokers, 400 correspondents and 27 retail branches.
"For almost 15 years, Saxon's mission has been clear - deliver exceptional customer service through trusted interactions and consistent performance," said Dennis G. Stowe, Chief Operating Officer and President of Saxon. "Onyx will help us continue to enhance our relationships with customers, and at the same time improve our operational efficiencies so we can continue to meet our clients needs."
Web-based Technology to Drive Improved Conversion Ratios
Onyx Employee Portal (OEP) will allow Saxon to boost its sales and marketing efforts and interact with its customers in its wholesale and retail channels.
Hundreds of Saxon employees will begin using Onyx CRM with the goal of improving their conversion ratio of leads to funded dollars. Onyx will enable Saxon to automatically distribute leads to the appropriate region, branch or loan officer, and then track all customer interactions through to closure. Management will be able to produce reports allowing them to assess close rates, individual and branch performance and other metrics designed to enhance employee effectiveness.
"We knew Onyx was the right choice based on their business approach and their innovative Web-based technology," continued Stowe. "Onyx asked the tough questions in the sales process to ensure they understood our needs. Their understanding combined with their advanced technology and expertise made us confident that we were going to have a successful implementation that will quickly benefit our origination process."
Onyx is a leading full-suite CRM vendor in the financial services market, with a strong presence in banking, insurance, specialty finance and asset management - a segment where Onyx has 4 of the top 6 firms in the world, and over 30% of the top 50, as ranked by Pensions & Investments Magazine. The addition of Saxon Mortgage, Inc. to the Onyx customer base further extends Onyx's growing presence in the specialty finance segment.
Onyx Enterprise CRM integrates sales, marketing, and service operations throughout an enterprise to manage the multiple dimensions of client and partner relationships. Onyx CRM helps companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application comprised of portals for tailoring functionality to the different user communities of employees, customers and partners. Intuitive web interfaces ease navigation and a Web-services platform built on XML improves interoperability with other business systems. Companies large and small have successfully deployed Onyx Enterprise CRM, efficiently scaling from 50 to more than 5,000 users in a live production environment.
About Onyx SoftwareOnyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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