Suncorp Goes Live With Onyx Software on Time and on Budget
Australia's Sixth Largest Bank and Second Largest Insurance Company Relies on Onyx To Improve Profitability Through Customer Satisfaction

BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, today announced Suncorp has gone live with its Onyx CRM implementation. The implementation, rolled out to 5,000 users, is believed to be the largest deployment of CRM technology in Australia.

Suncorp is Australia's sixth largest bank and second largest insurance company, with 3.5 million customers and total assets of more than $19 billion (USD).

The company's CRM implementation was key to executing its Allfinanz Strategy, a corporate initiative to improve customer satisfaction across all facets of the organization. The project, known as Sales Effectiveness Tools (SET), was completed on time and on budget.

Suncorp began its Allfinanz Strategy with the goal of becoming the leading financial services provider in Australia. With a growing number of products and services, Suncorp wanted to improve each customer interaction and increase profitability. This began with an internal cultural change to raise customer service levels and developed into a technology strategy that would build commitment and enduring customer relationships while accelerating revenue growth.

"Of all the operational CRM vendors we evaluated, Onyx was the best, most mature operational CRM system for our industry," said Mark Hocknell, senior manager of Allfinanz Technology and Sales Effectiveness at Suncorp. "The key to our Allfinanz strategy is putting the customer at the heart of our business. The Onyx product suite is based on this customer-centricity, so that made our choice as simple as can be."

A key tenet of Suncorp's strategy flies in the face of prevailing CRM wisdom, i.e., focus on providing exceptional service to only the most profitable segments of the customer base. Suncorp chose instead to focus on all customers and turn the superb experience into a competitive advantage.

"Most financial service organizations tend to focus only on the top 10 percent of their customers when implementing customer service initiatives," Hocknell said. "We thought it necessary to provide exceptional service to all of our 3 million customers. Suncorp already has the highest cross-sell rates in Australia's financial services sector.* With the new CRM initiative, we should be well placed to widen this gap against our competitors."

Suncorp offers hundreds of banking, insurance, investment and superannuation products through 223 branches and agencies and an extensive field force. The wide array of products, services and distribution channels increases the complexity of managing handoffs and identifying cross-sell and up-sell opportunities. The bank will use the Onyx Employee Portal (OEP) to manage the sales process and give call center and front-line employees a complete, single view of the customer's information. The goal is to increase sales effectiveness and allow continuity in handoffs from one specialist to another - a "closed-loop" experience that may allow Suncorp to gain greater wallet share among its customers.

With consolidated customer information, Suncorp can automate marketing, sales and service processes, and increase sales effectiveness through lead allocation and management, pipeline reporting and more effective targeted marketing campaigns. With an improved understanding of the customer's needs, Suncorp can deliver more personalized service and reduce the potential for errors.

Suncorp will evaluate the success of the CRM project by measuring the increases in products per customer and increases in customer retention. The bank is already seeing increases in productivity across the company.

Suncorp is just one of many financial services organizations relying on Onyx to provide them with real-world business benefits by putting their customers at the heart of their business operations. Onyx customers in the financial services sector include American Express Co., ASB Bank Ltd., Credit Suisse First Boston, Dreyfus Corp., Prudential Financial, RHB Bank and SAFECO Corp. Onyx also works with vertical service providers such as Metavante Corp. to provide hosted CRM services to community bank and investment management institutions.

Forward-Looking Statement
This press release contains forward-looking statements, including statements about the benefits that can be achieved though the use of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

* 3.49 products per customer, where customers nominate Suncorp as their main financial institution (Source: Roy Morgan Research)

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries.
Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Amy Fuller Waggener Edstrom Telephone: 425.638.7000

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311